Experienced Customer Service Specialist – Government and Corporate Affairs
**Job Description:**
About careerzynith
At careerzynith, we're not just a company – we're a family that's passionate about connecting people and cultures from around the world. As a leading player in the aviation industry, we're committed to providing exceptional customer experiences, fostering a culture of inclusion and diversity, and empowering our team members to grow and thrive in their careers. If you're ready to embark on a new journey, join our careerzynith family and discover a world of possibilities!
Why You'll Love This Job
As a Customer Service Specialist in our Government and Corporate Affairs team, you'll play a vital role in promoting and selling air travel on careerzynith, while providing exceptional customer service to our valued clients. You'll be part of a dynamic team that's dedicated to delivering outstanding results, building strong relationships, and making a real difference in the lives of our customers.
Key Responsibilities:
- Promote and sell air travel on careerzynith to government and corporate clients
- Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
- Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
- Communicate with customers over the phone to research passenger complaints, advise of cancelled or delayed flights, and communicate new rules, policies, and procedures that affect the customer
- Provide exceptional customer service, ensuring that every interaction is positive, professional, and memorable
What You'll Need for Success
Minimum Qualifications:
- Bachelor's degree in a relevant field or equivalent experience/training
- Excellent leadership, organizational, and customer contact skills
- Knowledge of Native SABRE
- Ability to be resourceful and creative in problem resolution
- High level of initiative, good judgment, and dependability
- Satisfactory attendance required
Preferred Qualifications:
- Previous experience in customer service, sales, or a related field
- Knowledge of the aviation industry and its regulations
- Fluency in multiple languages
- Experience with customer relationship management (CRM) software
What You'll Get
As a valued member of our careerzynith team, you'll enjoy a range of benefits and perks that will enhance your career, well-being, and quality of life. Some of the highlights include:
Travel Perks:
- Access to over 365 destinations on more than 6,800 daily flights across our global network
- Travel opportunities for you, your family, and friends
Health Benefits:
- Comprehensive health, dental, prescription, and vision benefits
- Virtual doctor visits and flexible spending accounts
Wellness Programs:
- Resources and support to help you achieve your wellness goals
- Tools and programs to promote physical and mental well-being
401(k) Program:
- Available upon hire
- Employer contributions to your 401(k) program after one year
Our Culture:
At careerzynith, we're committed to fostering a culture of inclusion, diversity, and respect. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us create an inclusive work environment that meets the needs of our diverse world.
Join Our Team:
If you're ready to embark on a new journey and become part of a dynamic team that's passionate about making a difference, apply now to become a Customer Service Specialist in our Government and Corporate Affairs team at careerzynith!