IT Support Analyst (Box & SharePoint)
Location: Remote (U.S. Central Time business hours, 9:00 AM – 5:00 PM CT)
Duration: 6 Month Contract (Potential Extension)
Position Summary
Our client is seeking a detail-oriented IT Collaboration Support Analyst to provide day-to-day operational support for their enterprise Box and SharePoint environments. This role is ideal for an IT support professional with 2–5 years of experience supporting enterprise collaboration platforms, managing ticket queues, and delivering exceptional customer service.
Working closely with senior team members, you will manage user onboarding and offboarding activities, provision Box resources, administer SharePoint content, and respond to end-user requests. This is a highly operational role focused on organization, responsiveness, and customer support rather than systems engineering or infrastructure administration.
Training and day-to-day mentorship will be provided by the team's senior Box administrator.
Responsibilities
• Manage incoming Box and SharePoint support requests through the IT ticketing system.
• Create and administer Box folders for new users, departments, and client matters.
• Configure Box user accounts, permissions, and folder access.
• Assist with employee onboarding by provisioning Box accounts, user folders, Office 365 access, and related collaboration resources.
• Support employee offboarding by deprovisioning user accounts and ensuring appropriate transfer or removal of Box content.
• Perform SharePoint content administration, including document uploads, permissions updates, and list management.
• Communicate directly with internal users to gather requirements and ensure requests are completed accurately.
• Create and track support tickets for requests received via email, ensuring all work is documented and properly closed.
• Prioritize work based on business needs, onboarding timelines, and ticket urgency while maintaining strong attention to detail.
• Maintain accurate documentation and follow established governance and administrative procedures.
• Deliver excellent customer service while supporting users in a fast-paced, high-volume environment.
Required Qualifications
• 2–5 years of experience in an IT Support, Service Desk, Applications Support, or Collaboration Support role.
• Experience supporting Box, SharePoint, or similar enterprise collaboration platforms.
• Familiarity with Box administration fundamentals, including user management, folder structures, and permission inheritance.
• Experience working within an IT ticketing system (ServiceNow, Jira, or similar).
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple competing priorities.
• Strong documentation skills and attention to detail.
• Customer-focused mindset with the ability to remain professional in a fast-paced support environment.
Preferred Qualifications
• Experience serving as a Box "power user" or departmental administrator.
• Experience supporting SharePoint Online content administration.
• Familiarity with Microsoft 365 user administration.
• Experience working in a legal, financial services, or other highly regulated enterprise environment.
• Experience supporting employee onboarding and offboarding processes.
What Success Looks Like
• Efficiently manages a high-volume ticket queue while consistently meeting service expectations.
• Delivers Box folders and user provisioning requests in a timely manner, often within established service-level expectations.
• Accurately administers user permissions and maintains enterprise governance standards.
• Provides excellent customer service while communicating effectively with internal business users.
• Demonstrates strong organizational skills by balancing onboarding, offboarding, and ad hoc support requests in a dynamic environment.