DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. They are seeking an Operations Account Manager who will be responsible for after sales services for an assigned account portfolio, ensuring high customer satisfaction while identifying sales opportunities and preparing recommendations.
Responsibilities
- Monitor and identify potential risks, such as arrears, unpaid assets and assets at risk
- Communicate risk signals to all internal stakeholders
- Initiate immediate remedial actions to minimize risk
- Handle all day-to-day questions and requests from customers
- Monitor all transactions in portfolio
- Monitor customer satisfaction and document and pass on feedback to appropriate people or departments
- Analyze customer needs for additional products and services, identify sales opportunities and prepare recommendations
- Pro-actively inform customers about appropriate additional services and products
- Manage all customers and contracts according to relevant policies, conditions and agreements
- Identify recurring issues regarding processes, procedures, documents and tooling
- Come up with feasible ideas for improvement and implement improvements
- Interact effectively with customers and vendors
Skills
- Bachelor's degree
- 1-3 years related experience
- Basic knowledge of accounting and good knowledge of inspection, collection, recovery and processing
- Demonstrate a strong commitment to delivering exceptional customer service
- Possess excellent verbal and written communication skills
- Maintain a high level of attention to detail and accuracy
- Exhibit strong analytical thinking and problem-solving abilities
- Thrive in fast paced environment with the ability to adapt quickly to changing priorities
Benefits
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Healthcare benefits
- 401k matching
- Vacation
- Sick leave
- Parental leave
- Possible discretionary bonuses
- DLL’s referral program applies
- Hybrid working flexibility
Company Overview
DLL is a global provider of integrated financial solutions for the entire asset life cycle. It was founded in 1969, and is headquartered in Eindhoven, Noord-Brabant, NLD, with a workforce of 5001-10000 employees. Its website is http://dllgroup.com.