Legal Aid of Southeast and Central Ohio (LASCO) is committed to providing civil legal aid and advocacy for low-income individuals. They are seeking an Intake Specialist to support the client intake process, manage data entry, and provide administrative assistance in a collaborative environment.
Responsibilities
- Directly support the client intake process through answering phones calls, accurately recording necessary information and entering data into the case management system
- Review online applications for services, call potential clients and follow the scripts, then either refer the client to the appropriate practice group or provide the caller with self-help materials
- Enter data in the case management system and contribute to required reporting for compliance purposes
- Meet with walk-in applicants, facilitating and processing their applications
- Respond to applicant and client requests for help via phone and text among other means
- File documents at court
- Periodically support the reception desk through answering phone calls, greeting guests, interacting with vendors and clients, and maintaining a welcoming office environment
- Provide support services for attorneys including sending packets when requested and returning calls to former clients among others
- Support and collaborate with all staff to help achieve goals
- Be responsible for some general office work including incoming/outgoing mail, making copies, sending client information and other similar tasks
Skills
- A positive attitude, go-getter mindset and drive to do things well
- Ability to anticipate needs and navigate problems with a creative, practical approach toward reaching successful resolution
- Ability to prioritize workload to manage time, tasks and meet deadlines in a dynamic environment
- Proficient skills across the Microsoft Office Suite (Outlook, Excel, and PowerPoint)
- Demonstrated ability to communicate, verbally and in writing, effectively with diverse audiences
- Ability to increase efficiencies in individual work and team processes
- Strong work ethic with an eye for detail
- High ability to exercise sound judgement and discretion
- English language proficiency is essential and Spanish/English bilingual skills are a plus. Additional languages – even better
- High school diploma or equivalent required
- Professional experience in customer service preferred
- Prior Legal Aid or related work experience a plus, but not required
Benefits
- LASCO offers an excellent comprehensive benefits package, including a language skills differential ($2,500-$3,500 annually), paid vacation, sick, and holiday time, and ongoing training and development opportunities.
Company Overview
Legal Aid of Southeast and Central Ohio (formerly OSLSA) gives free legal help to people with low incomes and limited savings. It was founded in 1966, and is headquartered in Columbus, Ohio, USA, with a workforce of 51-200 employees. Its website is http://www.ohiolegalservices.org/oslsa.