POSITION TITLE:
Intake Coordinator, Los Angeles
REPORTS TO:
Director of Accounts Relationship
LOCATION:
Los Angeles, Ca CLASSIFICATION:
Non-Exempt SALARY: $20.00 Hourly Rate PERTINENT INFORMATION:
• Work Shift:
Tuesday - Saturday, 9:00AM - 5:30PM. 5-day work week. Should be open to potential weekend day.
• Fridays and any weekend day worked is work from home
• This position will also assist other locations as needed
• Position Title to be filled as soon as possible
The Intake Coordinator will manage the referral process serving as a liaison between the hospital social workers and the NHF Recuperative care staff, ensuring a smooth transition from hospital to our Recuperative Care Program. They will assure information is gathered from hospitals accurately and thoroughly according to established program policies and foster a positive and collaborative partnership with our partners, providing quality customer service and clear and effective communication.
Responsibilities
and Initiatives
To help NHF meet its growth goals, the Intake Coordinator will:
• Serve as point of contact for social workers on referrals, providing internal and external updates on referral status.
• Create and initiate client file, ensure referrals are documented correctly and in a timely manner into a database, confirming that our Guest Services Associates, Nursing and Social Services team have been updated. Finalize the referral by communicating directly with the Interdisciplinary team.
• Communicate effectively with team about referrals and admissions.
• Build trusting relationships with hospital partners and community partners.
• Deliver excellent customer service and exercise good judgment with a compassionate, positive attitude while managing a population of clients who may be experiencing difficult life events.
• Support marketing efforts that help promote services, educate stakeholders, and identify new opportunities (conducting in-service trainings and site visits, following up on marketing leads, preparing marketing materials and presentations, retrieving success stories, coordinating webinars, updating databases and spreadsheets, and creating reports and dashboards).
• Maintain guest census roster and ensure intake/discharge.
• Handle insurance care coordination for our guests in conjunction with Social Services department.
• Provide input and evaluation of programming for quality improvement purposes.
• Maintain confidentiality of patient information.
• Work collaboratively with other members of the team, including active participation in department and agency staff meetings and trainings.
• Attend and provide information on guest referral, intake, and discharge status during board review meetings.
• Project a positive professional image and adhere to organization dress code.
• Flexibility to adapt to schedule changes to meet the needs of the facility.
• Assist in providing information and support to the team.
• Must be able to aid other NHF facilities as assigned by supervisor when the need arises.
• Complete additional duties and assignments as required to meet the needs of the facility, notwithstanding primary roles.
• Always follow NHF policies and procedures.
Qualifications
• At least 2 years of experience in an administrative support capacity, 1 year of experience in a healthcare or social services setting.
• Strong proficiency with Microsoft Suite which includes Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Excellent in multi-tasking; strong organizational and time management skills.
• Experience in medical office/recuperative care setting (preferred).
• Familiarity with HIPAA (preferred).
• Friendly and service-oriented mindset. Be people first and be driven by empathy.
• Bilingual in a language that is commonly spoken in Los Angeles, other than English (Preferred, not required).
Physical Requirements
• Works in office area under normal working conditions.
• Subject to frequent interruptions.
• Must be able to read material and use a computer.
• Must be able to hear well enough to communicate with co-workers.
• Standing and walking.
• Climbing/Stooping/Kneeling.
• Lifting/Pulling/Pushing.
• Fingering/Grasping/Feeling
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