Magid Glove and Safety is a leading manufacturer and distributor of safety products and head-to-toe personal protective equipment (PPE). They are seeking an Inside Sales Representative to drive profitable sales growth within an assigned territory, manage customer relationships, and ensure customer satisfaction.
Responsibilities
- Build and maintain strong, long-lasting relationships with assigned accounts
- Serve as the primary point of contact for customers, ensuring their needs are met and exceeded
- Identify opportunities to upsell and cross-sell products and services that align with customer needs
- Develop strategies to increase revenue and drive year-over-year growth within assigned accounts
- Proactively engage with customers to understand their evolving needs and ensure satisfaction
- Implement strategies to retain high-value customers and reduce churn
- Act as a trusted advisor to customers by providing tailored solutions to address their challenges
- Collaborate with internal teams to resolve customer issues promptly and effectively
- Manage accounts transferred from the Business Development team and build strong relationships with these new customers
- Create and execute plans to nurture and grow new accounts
- Meet and exceed KPIs related to customer interactions, call time and value-added activities
- Maintain accurate records of customer interactions and account activities in the CRM system
Skills
- 1+ years of experience in account management, inside sales, or customer relationship roles
- Strong communication and interpersonal skills with a focus on building lasting relationships
- Ability to identify customer needs and recommend appropriate solutions
- Results-oriented with a track record of achieving and exceeding goals
- Proficient in using CRM software and other sales tools
- Excellent organizational and time-management skills
- Strong presentation skills
- Microsoft Office skills: Word, Power Point, Outlook and Excel
- B2B sales experience preferred
- Bachelor's degree preferred
Benefits
- Health, dental, vision, life and disability insurance
- Bonus plan
- 401k retirement plan with company match
- Company provided Profit Sharing
- Participation in Magid Paid Time Off (PTO) Policy
- 9 Paid Holidays
Company Overview
As your true partner in safety, our mission is to provide the expertise and revolutionary innovations in PPE that help you keep your workers safe. It was founded in 1946, and is headquartered in Romeoville, Illinois, US, with a workforce of 501-1000 employees. Its website is https://www.magidglove.com/.