ESET North America is a privately held, global digital security company committed to a positive digital future. They are seeking a Bilingual Inside Cybersecurity Channel Account Manager to maintain and develop their customer base in the Quebec and Eastern Canada Region, focusing on renewals and upsell opportunities.
Responsibilities
- Maintain accurate pipeline of business
- Proactively reaching out to our end user customers to secure upcoming renewals and look for addon, upsell and cross sell opportunities
- Work with and assist ESET resellers and distribution partners as required throughout the sales process to complete sales through the channel
- Maintain accurate account and contact information
- Respond to voicemails per company policy
- Provide & process any and all sales related materials (Quotes, Sales orders, Invoices, Trial Licenses, Etc.) for channel partners
- Handle and/or resolve ESET license credential inquiries/issues for channel partners
- Record and maintain accurate notes for all sales-related activity in Salesforce
- Provide back-up support to sales team colleagues as needed/required by management
- Attend all sales meetings and trainings as required
Skills
- Professional fluency in French is required for this position, with strong proficiency in English
- 1-3 years of experience in Account Management, Sales, or a related field
- Proficiency in Microsoft Office Suite and Salesforce CRM environment
- Must be flexible and available to meet the needs of the department, as well as prospects and customers of ESET
- Up to 10% travel required to support partners, attend events, and participate in in-person collaboration, including trainings, offsites, and team-building activities
- College diploma or bachelor's degree preferred
- Hybrid work environment (two days per week in-office), supporting Quebec and Eastern Canada
Benefits
- Employer-sponsored retirement savings plan (RRSP)
- Wellness and Technology Stipends
- Employee Assistance Program
- Life insurance
- Paid time off
- Volunteer Time off opportunities
- Tuition reimbursement
- Flexible working environment
- Health and wellness programs
- Performance bonuses
- Product discounts
- Holidays
- Paid time off
Company Overview
For more than 30 years we have been here helping to watch over and protect progress. It was founded in 1998, and is headquartered in San Diego, California, US, with a workforce of 51-200 employees. Its website is https://www.eset.com/us/.