Implementation Project Management Coordinator
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment. *This role is fully remote but candidates must reside in the US and be available to work mostly EST hours.
Summary of Role
TeamBuilder is seeking an early-career Implementation Project Coordinator to support the execution of client implementations and ensure operational excellence across our PMO.
In this role, you will work closely with a Project Manager to support the day-to-day execution of implementations. You will own project administration, coordination, and follow-through across multiple client engagements, ensuring nothing falls through the cracks.
Over time, this role is designed to evolve from project support → partial ownership → full ownership of smaller implementations, with a structured development path into a full Project Manager role.
Key Responsibilities
Project Execution & Administration (Primary Focus)
You will own the operational backbone of implementation projects:
Maintain and manage project plans in Asana (milestones, tasks, dependencies)
Prepare meeting agendas, capture notes, and distribute recaps
Track action items and ensure timely follow-up across stakeholders
Maintain RAID logs (risks, issues, actions, dependencies)
Prepare status reports and internal updates
Ensure documentation is complete, accurate, and up to date
Client Coordination & Follow-Through
You will help ensure clients stay on track and engaged:
Coordinate client-facing follow-ups and next steps
Track outstanding deliverables and proactively follow up
Support training logistics and completion tracking
Maintain client-facing documentation and timelines
Draft client communications and status updates
Implementation Support & Readiness
You will support the PM in keeping projects moving forward:
Monitor project health, risks, and timelines
Compile risks and support mitigation planning
Assist with internal coordination across data, product, and CS teams
Support end-user rollout readiness and communication
Growth into Project Ownership
This role is designed with a clear progression path:
0–3 months:
Learn TeamBuilder implementation processes; fully own admin, tracking, and coordination
3–6 months:
Begin leading portions of implementations (workstreams, smaller clients, or phases)
6–12 months:
Progress to independently owning smaller implementations end-to-end
12+ months:
Take on more complex projects with increasing autonomy
How You’ll Work
Partner closely with a PM who will provide guidance, mentorship, and oversight
Enable the PM to focus on strategic implementation leadership, client alignment, and risk management by owning execution detail
Operate with a high level of accountability in a fast-paced, evolving environment
Ideal Experience and Background
Experience
~1–3 years of experience in:
- SaaS implementation, onboarding, customer success, or project coordination
- Healthcare or healthcare technology strongly preferred
Core Skills
Strong organizational and execution skills (high attention to detail)
Ability to manage multiple priorities and follow through consistently
Comfortable with ambiguity and evolving processes; can operate with autonomy.
Strong written and verbal communication skills the enable the team/client to be informed throughout the implementation and that expectations and timelines are clearly defined.
Ability to interact professionally and connect personally in a professional environment with external clients
Mindset
Highly accountable—does not drop tasks or miss follow-ups
Proactive—anticipates needs and removes friction
Coachable and eager to grow into a PM role
Balances detail-orientation with understanding of broader goals
Contributes to strong team culture
Additional Information
- Job Type: Full-time, Exempt, Remote, Travel Required (Must be in US and able to work EST hours).
- Compensation: Competitive including paid time off, medical benefits, and the potential for an annual performance bonus, and/or equity
- Culture - We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success. We like to have fun together and support each other too!
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