**Join our dynamic team at careerzynith as a Healthcare Customer Service Expert - Remote Phone Intake!**
Are you passionate about delivering exceptional customer service in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! careerzynith is seeking a highly skilled and empathetic Healthcare Customer Service Expert to join our remote team. As a key member of our customer service team, you will be the first point of contact for patients needing home healthcare services, providing top-notch support and guidance to those who need it most.
**About careerzynith**
careerzynith is a highly-regarded Licensed Behavioral Health Center in Edmonds, Washington that has been providing comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders for nearly 40 years. Our mission is to provide a safe, supportive, and non-judgmental environment where individuals can heal and grow. We are committed to delivering exceptional care and service to our patients, and we're looking for like-minded individuals to join our team.
**The Role**
As a Healthcare Customer Service Expert, you will work in a remote high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include:
* Collecting clinical and demographic information from patients and entering it into our careerzynith portal
* Providing exceptional customer service and support to patients, addressing their concerns and resolving issues in a timely and professional manner
* Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
* Collaborating with our team to ensure seamless communication and support for patients and providers
**Responsibilities**
* Provide exceptional customer service and support to patients, addressing their concerns and resolving issues in a timely and professional manner
* Collect clinical and demographic information from patients and enter it into our careerzynith portal
* Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
* Collaborate with our team to ensure seamless communication and support for patients and providers
* Demonstrate empathy and patience when dealing with difficult callers or complex requests
* Comply with all company policies, including HIPAA/PHI
* Strive to meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
**Qualifications**
* High School Diploma or GED
* Minimum 2 years Customer Service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings
**Internet Requirements**
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* High-speed Internet: Fiber or Cable connection required
* DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
* Required to hardwire with an ethernet cable while working
**What We Offer**
* Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity
* Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**About Our Culture**
careerzynith is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use including:
* Trauma and PTSD
* Depression
* Anxiety
* Eating Disorders
* Substance Use and Co-Occurring Disorders
**Why Join careerzynith?**
* Be part of a dynamic team that is passionate about delivering exceptional customer service and support to patients
* Enjoy a competitive salary and benefits package, including a monthly incentive bonus opportunity
* Take advantage of advancement opportunities, professional skills training, and tuition reimbursement
* Be part of a culture that values teamwork, empathy, and compassion
* Make a difference in the lives of patients and families who are seeking help and support
**Are You the One We're Looking For?**
If you believe you have what it takes to join our team as a Healthcare Customer Service Expert, submit your application without delay. We are keen to hear from talented candidates like you.