**Join careerzynith's Dynamic Team and Embark on a Rewarding Career Journey**
Are you a customer-centric individual with exceptional communication skills and a passion for logistics? Do you thrive in a fast-paced environment where no two days are the same? Look no further! careerzynith is seeking a highly motivated and detail-oriented Customer Service / Logistics Representative to join our team. As a key member of our team, you will play a vital role in ensuring seamless customer experiences, efficient logistics operations, and administrative support.
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services, dedicated to delivering exceptional value to our customers. With a rich history of over 30 years, we have established ourselves as a trusted partner in the industry. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a great company to work for. We are proud to be an equal employment opportunity employer, fostering a diverse and inclusive work environment that values the contributions of all employees.
**Job Summary**
As a Customer Service / Logistics Representative, you will be responsible for providing top-notch customer service, managing logistics operations, and performing administrative tasks. Your primary focus will be on ensuring that customers receive their products in a timely manner, resolving any issues that may arise, and maintaining accurate records. You will work closely with our sales team, suppliers, and logistics partners to ensure seamless operations.
**Key Responsibilities**
* Provide exceptional customer service via phone, email, and in-person interactions
* Manage logistics operations, including scheduling trucks, coordinating with suppliers, and tracking shipments
* Process orders, calculate charges, and manage payments
* Monitor customer satisfaction levels and escalate issues to superiors as needed
* Maintain accurate records, including spreadsheets and customer information
* Collaborate with the sales team to resolve customer inquiries and provide product information
* Participate in cross-training and professional development opportunities to enhance skills and knowledge
* Perform administrative tasks, such as data entry, filing, and reporting
**Requirements**
* Excellent communication skills, including written and verbal communication
* Basic computer skills, including proficiency in Sage, data entry, Excel, and rail websites (CSX & NS)
* Professionalism, punctuality, and dependability
* Ability to work in a team-setting, helping others, and respecting social distancing and concentration
* Problem-solving and decision-making ability, with a willingness to learn and adapt
* Effective time management and organization skills, with attention to detail and a commitment to accuracy
* Understanding of careerzynith's products and services, with a willingness to learn and grow
* Ability to participate in continuing and professional development webinars as needed
**Preferred Qualifications**
* Experience in customer service, logistics, or a related field
* Familiarity with hazmat training and regulations
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong problem-solving and analytical skills, with a focus on customer satisfaction
* Experience with CRM software and other administrative tools
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure success
* Flexible work arrangements, including remote work options
* Access to continuing and professional development webinars and training programs
**How to Apply**
If you are a motivated and customer-focused individual with a passion for logistics, we encourage you to apply today! Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to our team's success.
**careerzynith is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.**