HR Operations Advisor (International)

Key Accountabilities HR Operations & Employee Lifecycle Delivery  Support delivery of HR operational services across the employee lifecycle  Manage and coordinate onboarding, offboarding, contractual changes, employee documentation, and employee lifecycle administration, in particular when driven through internal change processes Support payroll impacting changes and ensure timely, accurate communication with Payroll and HR Operations teams   Maintain accurate and compliant employee records, HR systems data, documentation, and case files  Manage leave cases, ensuring compliance with internal policies and legal requirementsLong term sickness and leave of absence Reasonable adjustments and phased return to work requirements   Coordination of country specific absence & leave processes Statutory and company leave policies (e.g., parental, maternity, and sick leave) Return to work support Compliance tracking Provide International benefits Co-ordination & administration support, to include:benefits administration and governance  employee benefits queries  vendor/broker coordination  billing/reconciliation support where relevant  co-ordination & escalation of complex benefits issues  Provide operational support for HR systems, reporting, process tracking, and audit requirements  Support operational continuity across HR Operations activity during periods of increased demand, escalation, or organisational change  Assist in maintaining service standards, response timelines, and operational consistency across supported regions    First Line HR Advisory & Employee Relations Support Operate within established HR governance, escalation, and employee relations frameworks  Provide first line HR guidance and operational employee relations support to managers and employees across the international population, providing additional support for North America where required Support Tier 1 employee relations matters and selected Tier 2 coordination activity in line with defined HR governance, escalation, and risk management frameworks  Support managers with employee matters including:  absence management  probation support  wellbeing and welfare concerns  performance support  conduct matters  flexible working requests  policy guidance and interpretation  Support employee relations processes through documentation preparation, meeting coordination, case tracking, note taking, and process administration  Assist with investigation coordination and level 1 & 2 employee relations activity within defined governance frameworks  Escalate complex, sensitive, high risk, or cross border matters appropriately in line with ER tiering and escalation expectations  Support consistent and professional employee experience through responsive communication and pragmatic operational support    Governance, Compliance & Operational Consistency Operate within established HR governance, escalation, and employee relations frameworks  Support the embedding of operational governance disciplines including:  ER tiering  escalation management  documentation standards  case tracking  process consistency  Maintain operational discipline across employee relations and HR administration activity  Support audit readiness and compliance documentation requirements  Contribute to the development, maintenance, and improvement of:  SOPs  templates  process guidance  operational documentation  Monitor operational issues, identify process gaps, and escalate operational risks appropriately  Support governance reporting, tracker management, and operational visibility requirements    HR Operations & Advisory Integration Act as a key operational link between HR Operations and HR Advisory delivery across LTG's international employee populations, whilst supporting broader LTG employee populations where required. Support effective hand offs between HR Operations, Payroll, HR Advisory, HRIS, and business stakeholders  Assist in improving operational alignment, communication, and service consistency across the HR function  Support implementation of evolving HR operating model requirements and service delivery frameworks  Contribute to continuous improvement activity, process harmonisation, and operational maturity initiatives  Support knowledge sharing and operational consistency across regional and shared services teams    Organisational Change & Operational Support  Support organisational change activity including restructures, consultation coordination, workforce changes, and operational transformation initiatives  Assist with preparation of employee communications, supporting documentation, organisational updates, and process tracking activity Coordinate operational aspects of change activity in partnership with HR Advisory, HR Operations, Payroll, and business stakeholders Support operational delivery during periods of organisational transition and transformation    HR Team Collaboration & Ways of Working Operate as a collaborative member of the wider HR team  Build effective working relationships across HR Operations, Payroll, regional and operational HR teams, Legal, and business leadership  Support consistency, responsiveness, and professionalism across the HR function  Contribute to continuous improvement of HR advisory delivery, service standards, and team effectiveness  Maintain flexibility to support evolving business and HR operating model requirements   What Success Looks Like Strong operational confidence in HR support internationally Effective management and escalation of Tier 1 & 2 employee relations activity  Consistent application of HR process, governance, and documentation standards  Strong collaboration and operational hand offs across HR Operations, Payroll, and HR Advisory  Improved operational visibility, case tracking, and escalation discipline  Strong manager confidence in first line HR support and responsiveness  Reduced operational rework, documentation gaps, and process inconsistency  Positive contribution to operational stability during organisational change and HR operating model evolution  Employee relations matters managed effectively, pragmatically, and in line with governance expectations    Candidate Profile Experience & Capability Experience operating within HR operations, HR advisory, HR administration, or employee relations environments  Practical experience supporting employee relations activity within defined governance frameworks  Experience supporting HR operational delivery across the employee lifecycle  Experience supporting muti-country employee populations required. Experience supporting North America employee populations desirable. Experience operating within structured HR processes, governance models, or shared services environments preferred  Understanding of HR compliance, employment legislation, and operational risk considerations  Experience working within complex, matrixed, or evolving organisations preferred    Technical Capability Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint  Experience using HR systems and case management tools  ADP Workforce Now and Oracle HCM exposure desirable  HR Professional qualification or equivalent experience desirable  Experience supporting multi-country HR operations  Understanding of international employment practices  Experience working across multiple jurisdictions   Skills & Behaviours Strong organisational and operational coordination capability  Strong documentation discipline and attention to detail Ability to manage multiple priorities within a fast paced environment  Sound judgement and awareness of escalation requirements  Collaborative and team oriented working style  Pragmatic, professional, and solutions focused approach Strong communication and stakeholder management skills  Ability to balance operational delivery with employee support requirements  Continuous improvement mindset and willingness to support evolving ways of working    GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com. With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter. GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.