<span style="font-size:10pt;"><span style="font-family:'Courier New';"><b><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Position Description: </span></span></b><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Serve as the primary point of contact for PrestigePEO clients. Manage day-to-day Human Resources activities for clients and worksite employees. Provide consultation, guidance, and problem resolution within assigned client portfolio.</span></span></span></span><br><br><br><span style="font-size:10pt;"><span style="font-family:'Courier New';"><b><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Roles & Responsibilities:</span></span></b></span></span><ul><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Serve as the primary contact for clients’ human resources needs, </span></span><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">e</span></span><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">nsuring compliance with all applicable federal, state, and local laws.</span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Provide account management for clients as it relates to Prestige services. </span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:11pt;"><span><span style="font-family:Calibri, sans-serif;"><span style="font-family:Arial, sans-serif;">Oversee other dedicated client resources to ensure coordinated service delivery.</span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Develop and maintain effective business relationships with clients and brokers. </span></span></span></span></span></li><li class="MsoPlainText" style="margin-left:10px;"><span style="font-size:10pt;"><span><span style="font-family:'Courier New';"><a><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Conduct client visits (virtual and in-person) to develop and enhance client satisfaction.</span></span></a></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Engage Payroll Specialists, Benefits Specialists, and other internal colleagues as needed to address client and worksite employee needs.</span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Act as a resource and advisor to clients on human resources matters such as new hire on-boarding, employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination.</span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Manage employee handbook creation, facilitate training initiatives, and support development of clients’ policies and procedures.</span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Learn and develop competence with all technology applications and other tools necessary to perform the role.</span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><a><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Conduct PrestigePRO product demonstrations for clients as needed. Provide product information for technology partners to clients.</span></span></a></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients.</span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Collaborate with colleagues across departments to resolve problems for clients and worksite employees, including Payroll, Benefits, Compliance, Workers’ Compensation/Risk, Tax, and others.</span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Ensure a smooth onboarding experience for new clients and newly hired worksite employees.</span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Foster teamwork and a positive work environment through frequent collaboration with other HR Business Partners, Benefits Specialists, and Payroll Specialists in promoting best practices. </span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Attend HR meetings and participate in HR educational workshops.</span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Participate in special projects within the HR Client Services department.</span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Other duties as assigned.</span></span></span></span></span></li><li style="margin-left:10px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">May need to travel to clients.</span></span></span></span></span></li></ul><span style="font-size:10pt;"><span style="font-family:'Courier New';"><b><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Experience & Qualifications</span></span></b><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">: </span></span></span></span><ul><li class="MsoPlainText" style="margin-left:8px;"><span style="font-size:10pt;"><span style="font-family:'Courier New';"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">PHR or SHRM-CP certification preferred. </span></span></span></span></li><li class="MsoPlainText" style="margin-left:8px;"><span style="font-size:10pt;"><span style="font-family:'Courier New';"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Minimum three years of HR Generalist or related experience. </span></span></span></span></li><li class="MsoPlainText" style="margin-left:8px;"><span style="font-size:10pt;"><span style="font-family:'Courier New';"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Previous PEO industry and/or client service delivery experience preferred.</span></span></span></span></li><li class="MsoPlainText" style="margin-left:8px;"><span style="font-size:10pt;"><span style="font-family:'Courier New';"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">B</span></span><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">achelor’s degree (business administration or human resources) preferred.</span></span></span></span></li><li class="MsoPlainText" style="margin-left:8px;"><span style="font-size:10pt;"><span style="font-family:'Courier New';"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Broad knowledge of Human Resources including but not limited to General HR, Benefits Administration, Payroll, Risk Management, Retirement Services, and Client Support.</span></span></span></span></li><li class="MsoBodyText" style="margin-right:18px;margin-left:8px;"><span style="font-size:12pt;"><span><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Multi-state compliance experience preferred.</span></span></span></span></span></li></ul><span style="font-size:10pt;"><span style="font-family:'Courier New';"><b><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Specific Skills Needed:</span></span></b></span></span><ul><li class="MsoPlainText" style="margin-left:8px;"><span style="font-size:10pt;"><span><span style="font-family:'Courier New';"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Bilingual English/Spanish required</span></span></span></span></span></li><li class="MsoPlainText" style="margin-left:8px;"><font face="Arial, sans-serif"><span style="font-size:14.6667px;">Salesforce</span></font></li><li class="MsoPlainText" style="margin-left:8px;"><font face="Arial, sans-serif"><span style="font-size:14.6667px;">Prism</span></font></li><li class="MsoPlainText" style="margin-left:8px;">Problem solve</li><li class="MsoPlainText" style="margin-left:8px;"><span style="font-size:10pt;"><span><span style="font-family:'Courier New';"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Public speaking and presentation skills.</span></span></span></span></span></li><li class="MsoPlainText" style="margin-left:8px;"><span style="font-size:10pt;"><span><span style="font-family:'Courier New';"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Excellent verbal and written communication skills.</span></span></span></span></span></li><li class="MsoPlainText" style="margin-left:8px;"><span style="font-size:10pt;"><span><span style="font-family:'Courier New';"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Detail oriented with ability to multi-task and prioritize deliverables.</span></span></span></span></span></li><li class="MsoPlainText" style="margin-left:8px;"><span style="font-size:10pt;"><span><span style="font-family:'Courier New';"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Adept at learning new technology.</span></span></span></span></span></li></ul><div class="MsoPlainText" style="margin-left:8px;"><span style="font-size:10pt;"><span><span style="font-family:'Courier New';"><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">Salary range based on experience $80,000 - $95,000</span></span></span></span></span></div>