Role Description
We are looking for a highly experienced, proactive, and operationally disciplined Senior CRM Specialist to support the growth and success of a UK-based business coaching and technology company. This organization is high-energy, fast-growth, and execution-focused, helping thousands of entrepreneurs succeed through systems, support, and scalable solutions.
As part of the implementation and support function, you will take ownership of back-end CRM configuration, workflows, and automation to deliver their "Done For You" services — while enabling the UK-based team to focus on high-impact, client-facing work.
This is a high-ownership, fast-paced role requiring excellent time management, proactive communication, and the ability to manage multiple concurrent projects without close supervision.
Qualifications
• Bachelor’s degree in Information Technology, Computer Science, Marketing Technology, or related discipline.
• Minimum 6–8 years of hands-on CRM experience, ideally in SaaS, marketing automation, or agency environments.
• Mandatory: Strong hands-on experience with Go High Level (applications without this will not be considered).
• Deep expertise in setup, automation, configuration, and optimization of Go High Level.
• Strong experience building and refining marketing funnels, workflows, landing pages, and customer journeys.
• Familiarity with Google Workspace, Zoom, and Zendesk or similar ticketing tools.
• Excellent written communication skills — clear, professional, and proactive customer updates are essential.
• Demonstrated ability to work independently in a remote setup while managing multiple deliverables simultaneously.
• Strong attention to detail, structured problem-solving, and troubleshooting skills.
• Leadership potential and interest in helping grow and mentor a future offshore team.
• Cultural alignment with a dynamic, growth-oriented team that values ownership, initiative, and accountability.
Requirements
• Managing high ticket and project volume: Comfortable handling multiple concurrent client builds and requests without dropping communication or quality.
• Proactive client communication: Regularly provides clear status updates, confirms requirements, and flags risks early — without being chased.
• Strong calendar and workload discipline: Uses structured time-blocking, prioritization, and task systems to stay on top of competing deadlines.
• Escalation maturity: Quickly raises blockers or uncertainties to the team rather than working in isolation too long.
• Working effectively under pressure: Maintains quality, responsiveness, and professionalism in a fast-paced, high-expectation environment.
• Professional boundary setting: Able to balance client responsiveness with sustainable work practices and proper expectation management.
Responsibilities
• Execute advanced CRM builds based on customer requirements submitted via ticketing or internal briefs.
• Implement and customize sales funnels, automations, landing pages, and related marketing flows within Go High Level.
• Ensure builds are accurate, scalable, and aligned with client objectives.
• Troubleshoot and resolve technical CRM issues efficiently.
• Provide timely, proactive updates to customers via Zendesk.
• Confirm client requirements clearly before executing builds to avoid misalignment.
• Maintain strong SLA adherence across tickets and projects.
• Ensure no client communication is left without response within agreed timeframes.
• Flag risks, delays, or scope concerns early to internal stakeholders.
• Manage multiple concurrent projects using structured calendar and task planning.
• Batch and prioritize work effectively to meet deadlines and SLAs.
• Maintain clear visibility of workload and proactively communicate capacity risks.
• Protect work quality while operating in a high-volume environment.
• Collaborate closely with the UK onboarding and support teams.
• Ensure smooth handoffs and accurate implementation of client requirements.
• Support continuous improvement of processes and documentation.
• Deliver consistent, high-quality builds supporting growing customer volumes (150+ onboardings/month environment).
• Take full ownership of assigned accounts and implementations.
• Maintain strong attention to detail even under time pressure.
• Serve as a trusted senior support to UK stakeholders.
• Over time, assist in training and mentoring additional offshore team members.
• Contribute to building a scalable offshore delivery model.
Benefits
• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, and Premium Pays