[Hiring] Patient Access Specialist @Springfield Clinic

Role Description The Patient Access Specialist – Telecom is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact, and streamlining clinic-wide communications. Job Relationships • Reports to the Patient Access Supervisor - Telecom Principal Responsibilities • Answer all incoming telephone calls to the clinic, identify the need of the caller, and route the call to the proper department with efficiency and accuracy. • Demonstrate an advanced knowledge of the organization, the locations of departments, satellite locations, and hours of operation for 350+ providers. • Perform overhead paging and maintain open communication between personnel and departments during an emergency or code situation. • Perform 24-hour answering service to all clinic providers, administration, IT, facilities management, and other departments and offices. • Must demonstrate the ability to change on-call and enter exceptions. • Perform research for management. • Perform TeleNurse Intake duties when necessary, such as identifying patients requesting TeleNurse services, locating the correct patient in EHR and Triage system, verifying patient information, and updating any changes/registering new patients in EHR. • Route emergency calls to the office nurse/TeleNurse in accordance with the emergency procedure. • Adhere to patient service standards. • Maintain a positive attitude and professional behavior in working to achieve departmental goals. • Responsible for continuing education and adhering to appropriate workflow processes. • Report any workflow problems/complaints to the Manager. • Comply with the Springfield Clinic incident reporting policy and procedures. • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. • Perform other job duties as assigned. Qualifications • High School graduate or GED required. • Minimum of one (1) year of medical office and/or phone experience preferred. Requirements • Required to reside within a 40-mile radius of Springfield, IL. • Proficient and accurate typing skills required. • Knowledge of medical terminology is preferred. • Deductive reasoning. • Ability to work under pressure with accuracy. • Excellent attendance in previous work environment. • Demonstrates intermediate computer skills and knowledge of computer software programs. • Effective verbal, written, and interpersonal communication skills. Working Environment • Office type environment requiring extended periods of sitting. PHI/Privacy Level • HIPAA1 Apply tot his job Apply To this Job