Role Description
The Licensed Practical Nurse (LPN), Remote Nurse Monitor serves as the heart of Brook’s care model—combining clinical expertise with compassion to bring human connection to technology-driven care. The LPN acts as an extension of the provider’s office, monitoring patients’ health data in real time and guiding them through daily decisions that support improved health outcomes.
• Builds trusted relationships with patients, helping them interpret their readings, stay engaged in their care plans, and feel supported every step of the way.
• Collaborates closely with Registered Nurses, Health Coaches, and provider partners to identify early signs of risk, close care gaps, and ensure timely and appropriate interventions.
Key Responsibilities
• Patient Onboarding & Education: Introduces new patients to Brook’s remote monitoring program, explains device setup and usage, and ensures each patient feels comfortable and confident participating in their care.
• Health Monitoring & Data Review: Reviews incoming biometric data and patient-reported information to identify changes in condition, trends, or areas requiring follow-up or escalation.
• Patient Outreach & Support: Engages directly with patients to provide education, encouragement, and early intervention when health readings fall outside expected ranges.
• Care Coordination: Communicates with primary care providers, specialists, and internal Brook team members to share insights, close care gaps, and maintain continuity of care.
• Documentation & Compliance: Maintains accurate, timely, and complete documentation in EMR systems; ensures compliance with HIPAA and all applicable privacy and security requirements.
• Quality & Process Improvement: Contributes to initiatives that improve patient experience, clinical workflows, and adherence to quality metrics and CPT billing standards.
• Collaboration & Partnership: Works closely with the RN Team Lead, Health Coaches, and Clinic Success Managers to ensure seamless communication, consistent patient experience, and operational excellence.
Qualifications
• Active and unrestricted LPN/LVN license in MA with willingness to obtain additional licensure as needed.
• Strong understanding of scope of practice and clinical decision-making for remote patient monitoring.
• Experience in primary care, chronic disease management, or population health preferred.
• Proficiency with EMR/EHR systems and comfort using digital tools to manage patient data.
• Excellent verbal and written communication skills, with empathy and professionalism in every patient interaction.
• Strong organizational and documentation skills, with attention to detail and accuracy.
• Collaborative mindset and ability to thrive in a tech-forward, fast-paced environment.
Preferred Experience
• Minimum 3 years of practical nursing experience in a primary care, community health, or telehealth setting.
• Experience addressing care coordination, medication adherence, and social determinants of health.
• Exposure to AI- or technology-supported care delivery models is a plus.
Benefits
• Healthcare Coverage: Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage.
• Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner.
• HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses.
• Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs.
• Mental Health Support: Access to free therapy sessions through Spring Health.
• Flexible PTO: Truly flexible PTO program with no accruals and no preset limits.
• Income Protection: Short-Term and Long-Term Disability insurance provided to all full-time employees.
• Life Insurance: Company-paid life insurance equal to one times salary, up to a set maximum.
• 401(k) Retirement Savings: Automatic enrollment in our 401(k) plan with company match.
• Emergency Savings Account (ESA): Brook matches a portion of employee contributions to an emergency savings account.
• Employee Referral Bonus: Referral bonus for candidates who are hired.
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