[Hiring] IT Helpdesk (Call Center Agent) @Labcorp

Role Description • Handle both inbound and outbound helpdesk calls from customers • Install, test, configure, troubleshoot, and repair desktop hardware and software • Evaluate customer issues and determine appropriate resolutions • Escalate calls to Field Technicians or Level 2 support as needed • Accurately document all interactions in the ticketing system in a timely manner • Provide support for LabCorp’s eProducts and enterprise software applications • Process, set up, and schedule eProduct requests received from the LabCorp sales team • Create and maintain customer online access, including password resets, username maintenance, software installation, and user training • Respond to customer inquiries promptly and professionally • Ensure proper follow-up and resolution of all outstanding client issues • Perform preventative maintenance and application updates as required • Monitor and ensure timely delivery of laboratory results to clients • Collaborate with team members and supervisors to complete all assigned responsibilities • Perform administrative, clerical, and technical tasks as needed Qualifications • Associate degree in Information Technology or equivalent hands-on IT experience (candidates with relevant IT experience in lieu of a degree will be considered) • Minimum of 2+ years of IT-related experience • Prior experience in a call center environment is required • Experience troubleshooting hardware, software, and basic networking issues • Previous customer service experience • Experience using ticketing systems (ServiceNow preferred) with a focus on accurate call logging and documentation • Proficiency with Microsoft Office applications • Strong written and verbal communication skills • Ability to work independently as well as in a team environment • Flexibility to work overtime as needed Requirements • Experience in the healthcare industry (preferred) • IT certifications such as A+ or Network+ (preferred) Benefits • Medical, Dental, Vision, Life, STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan Apply tot his job Apply To this Job