Floating Assistant Property Manager / Trainer

About the position At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Floating Assistant Property Manager / Trainer position available, joining our Corporate Senior Team to support our property management portfolio. The Floating Assistant Property Manager / Trainer supports both property operations and employee development across the portfolio. This position delivers training programs, leads onboarding initiatives, and serves as a hands-on operational resource for communities in need. Under the direction of the Director of Training and Development and Regional Leadership, this role ensures on-site teams are fully equipped to meet performance expectations through effective training, coaching, and operational support. The Floating APM/Trainer will travel to multiple properties, assist with day-to-day operations, fill on-site staffing gaps, and reinforce company standards, policies, and best practices. Responsibilities • Facilitate onboarding training for new hires, including structured sessions during the initial onboarding period • Train on-site teams on job responsibilities, company policies, systems, and customer service expectations • Assist in the development and delivery of training materials, including manuals, job aids, presentations, and e-learning content • Partner with Training and Leadership teams to identify skill gaps and recommend training solutions • Support ongoing learning initiatives by reinforcing training on-site through coaching and observation • Evaluate training effectiveness and provide feedback for continuous program improvement • Maintain training records and assist with tracking completion through LMS systems • Serve as a resource for employees needing guidance on procedures, systems, and service standards • Assist with day-to-day property operations in the absence of or in partnership with the Property Manager • Assist with leasing activities including prospect follow-up, touring, application processing, and closing • Deliver exceptional customer service to prospective and current residents, ensuring a positive experience • Manage resident accounts including rent collection, payment processing, notices, and delinquency follow-up • Assist with evictions, court filings, and final account dispositions in accordance with company policy • Monitor service requests and collaborate with maintenance teams to ensure timely resolution • Conduct community inspections and apartment walk-throughs to maintain property standards • Prepare reports, audits, and administrative documentation as needed • Travel to assigned properties to provide operational support during staffing shortages, transitions, or high-volume periods • Assist with new acquisitions and property transitions, including onboarding teams and implementing systems • Reinforce company standards, policies, and procedures across all communities • Coach and guide on-site team members to improve performance and consistency • Collaborate with Property Managers and Regional Leaders to address operational challenges and opportunities • Assist with training and mentoring leasing and on-site staff across the portfolio • Support team development through hands-on coaching, feedback, and performance reinforcement • Model leadership behaviors aligned with company values and culture • Help ensure teams are aligned with company expectations for service, sales, and operations Requirements • 3-5+ years of experience in multifamily property management, leasing, or assistant property management • Prior Assistant Property Manager or similar experience preferred • Experience in employee training, onboarding, facilitation, or coaching strongly preferred • Working knowledge of property management operations, including leasing, accounts receivable, and resident relations • Strong presentation and facilitation skills with the ability to engage diverse audiences • Excellent written and verbal communication skills across all levels of the organization • Ability to travel regularly throughout North Carolina properties, with occasional travel to South Carolina and the DC, Maryland, and Virginia portfolio as needed • Ability to travel on short notice, including out-of-state and overnight travel as needed • Ability to work weekends as needed • Proficiency in property management software such as Yardi preferred • Bilingual (Spanish/English) a plus Benefits • Employee Wellness Program • Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Day off for Annual Physical, Day off for your Birthday; Comprehensive Parental and Bonding Leave • Medical and Dental Coverage through Cigna • Vision Coverage through EyeMed • Life, AD&D, Disability Insurance • Flexible Spending Account • Company Matched 401(k) Retirement Savings Plan • Access to retirement planning coaches • Annual Wellness Reimbursement of up to $900 • Tuition Reimbursement • Company paid certifications, memberships, and licensures • Mentoring programs • Growth paths • Regular performance evaluations and training opportunities • Rental and Van Metre Home purchase discounts • Employee discount through Walker Title Company • Employee discount through Intercoastal Mortgage