Job Title: Fire Alarm System Expert – Service Department Manager
Location: Remote work
Job Type: Full-Time
Job Overview:
We are seeking an experienced Fire Alarm System Expert to manage our Service Department efficiently. The ideal candidate will oversee daily operations, ensure seamless communication with customers, schedule service calls, and coordinate technicians. This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.
Key Responsibilities:
- Answer and manage incoming service calls.
- Respond to off-hours answering service inquiries.
- Schedule service appointments and dispatch technicians.
- Communicate with customers via email and phone, addressing concerns and service needs.
- Provide timely notifications and updates to customers.
- Assess fire alarm system issues remotely and determine appropriate action.
- Decide whether to dispatch a technician or offer troubleshooting guidance.
- Maintain service records and ensure compliance with industry standards.
Required Qualifications:
- Experience: Minimum 1 years of hands-on experience with fire alarm systems.
- Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action.
- Communication Skills: Strong verbal and written skills for effective customer interactions.
- Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently.
- Problem-Solving: Quick decision-making skills to determine service requirements.
- Software Proficiency: Experience using scheduling and service management software.
Preferred Qualifications:
- Certifications in fire alarm systems or related fields.
- Previous experience managing a service department or team.
- Familiarity with industry regulations and compliance standards.
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