Role Overview
As the Feedback & Innovation Associate, you will help Compass listen to and learn from the families and partners we serve and turn what we hear into stronger services. You will support the design and administration of surveys, focus groups, and interviews, while also serving as a day-to-day Salesforce administrator who keeps the underlying client data clean, organized, and easy to analyze.
What You Will Do
You will analyze both quantitative and qualitative feedback and produce reports and dashboards that share insights with Compass clients, staff, stakeholders, and partners. Through your work, you will help the Compass team identify and build new features and workflows that strengthen the client experience and support efficient team operations.
Why It Might Be a Fit
You will thrive in this position if you are a curious, collaborative problem-solver who enjoys learning something new every day. You will receive training and support from the Compass team, including a close partnership with the Managing Director of Impact and Innovation.
Requirements
- Commitment to the mission and values of the organization, with a passion for working with families with low incomes
- Excellent written and verbal communication skills
- Comfort with excel, relational databases, or statistical tools
- Experience with, or strong interest in, survey design, qualitative research methods, focus group facilitation, and/or mixed-methods data analysis
- Cultural humility and an openness to and respect for others’ cultures, identities, and lived experiences
- Strong interpersonal skills and a demonstrated ability to establish and build strong, trusting partnerships with colleagues and clients
- Excellent organizational skills and attention to detail
- Strong data management abilities
- Prior experience working in or administering a CRM system and/or data visualization tools
Benefits
- Healthcare: medical, dental, vision
- Paid time off: 36 Wellness days and 8 holidays per calendar year
- Parental Leave: up to 12 weeks of unpaid leave
- Retirement plan 401(k) & 3% match
- Life insurance & disability Insurance
- Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- Professional development & certification
- Pre-tax commuter benefits
- Employee Assistance Program (EAP)
- Equipment: $200 one-time stipend for work from home expenses
- Internet Reimbursement: Up to $40 per month for personal internet expenses
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