At arenaflex, we're not just a bank – we're a champion for our customers, and we're looking for talented individuals like you to join our team. As a Work from Home Customer Service Coordinator - Bank Voice, you'll be the voice of arenaflex, providing exceptional customer service and support to our clients. If you're passionate about delivering outstanding customer experiences and have a knack for listening and problem-solving, we want to hear from you.
**About arenaflex**
arenaflex is more than just a bank – we're a leader in the financial services industry, dedicated to changing banking for good. We believe in empowering our customers with compassion and real solutions, and we're committed to creating a workplace culture that's inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us on this journey.
**More Than Just Training, More About You**
At arenaflex, we invest heavily in the development of our associates, providing comprehensive training and learning opportunities to help you succeed in your role and beyond. Our training programs are designed to equip you with the skills and knowledge you need to excel in customer service, and our day-to-day work is focused on delivering exceptional customer experiences. As a Work from Home Customer Service Coordinator - Bank Voice, you'll have the opportunity to:
* Demonstrate your ability to learn and adapt quickly, with a strong attention to detail and a positive attitude
* Develop your customer service skills, with a focus on empathy, effective communication, and conflict resolution
* Work independently, exercising good judgment and decision-making skills
* Collaborate with our team to achieve our goals and deliver exceptional customer experiences
* Continuously learn and grow, with access to training and development opportunities
**Basic Qualifications**
* High school diploma, GED, or equivalent certification
* At least 2 years of customer service experience or 2 years of call center experience
**Preferred Qualifications**
* At least 1 year of financial services experience or banking experience
**Schedule**
* Tuesday through Saturday, 2:00 p.m. - 11:00 p.m. EST
* Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST (Limited Availability)
* Schedules are adjusted per time zone
**Compensation**
* The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.
* Work From Home: $43,680 - $43,680 for Coordinator
* Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
**More Benefits, More Health, More Wealth, and More Life**
arenaflex believes in encouraging you to fill up your cup and come back fresh. Combine that with above-and-beyond benefits, and you might be onto something. As a Work from Home Customer Service Coordinator - Bank Voice, you'll enjoy:
* Medical, dental, vision, and prescription coverage from Day 1
* Flexible schedule options to fit your needs
* Paid time off to recharge and relax
* Wellbeing offerings, including backup childcare and mental wellness support
* Tuition reimbursement to help you pursue your education
* Paid training and development opportunities to help you grow
* Flexible spending account to help you manage your finances
* Life insurance and disability insurance to protect you and your loved ones
* 401(k) and stock purchase plan to help you build your future
**Work at Home Technology Requirements**
* Secure home office environment that is free from background noise and distractions
* Reliable private internet connection that is not supplied via cellular data or hotspot
* A private network that is password-protected, with ownership or line of sight to every device on the network
* Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
* Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
* ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
* To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test, and run from the Google landing page
* Both hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
**Work from Home Location Requirements**
* This role is 100% work from home. We are unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
* Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
**At arenaflex, We're Committed to Diversity and Inclusion**
We believe in creating a workplace culture that's inclusive, supportive, and empowering. We're committed to attracting the best people to join our team, and we're dedicated to providing equal opportunities for all qualified applicants. If you're passionate about delivering exceptional customer experiences and have a knack for listening and problem-solving, we want to hear from you.
**How to Apply**
If you're ready to join our team and start delivering exceptional customer experiences, click the link below to apply.
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