At arenaflex, we're committed to providing unparalleled customer service, and we're seeking a dedicated and detail-oriented Will Call Customer Support Specialist to join our team. As a key member of our customer support team, you will play a vital role in ensuring that our customers receive the highest level of service, from processing returns and credits to resolving customer inquiries with professionalism, accuracy, and urgency.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the industry. Our mission is to empower our customers to achieve their goals by delivering exceptional products and services. We're passionate about building strong relationships with our customers, and we're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.
**Job Summary**
As a Will Call Customer Support Specialist at arenaflex, you will be responsible for providing top-notch customer service, processing returns and credits, and ensuring that our customers receive the best possible experience. You will work closely with our contact center teams, vendors, and other departments to resolve customer issues and provide order status information. If you're a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Respond to customer requests for returns & credits via email and phone, ensuring that all inquiries are resolved quickly and accurately.
* Process returns and credit requests, including order entry for replacements, and communicate with vendors, warehouse team, and Accounts Payable as necessary to process returns.
* Check stock availability, track order and delivery status, and other necessary data to ensure seamless customer experiences.
* Follow appropriate procedures when determining if material will be returned to factory, warehouse, or scrapped in field.
* Partner with suppliers to process direct returns to factory.
* Issue credits as outlined by arenaflex internal procedures.
* Create positive customer experiences through email, phone, and written communications.
* Utilize required systems, including P21 and Salesforce, to process returns & credits, maintain accurate records, and respond to customer inquiries.
* Service incoming customers with their various needs, including but not limited to processing orders and returns and handling cases from work queues.
* Manage cases as assigned in Salesforce, including but not limited to RMAs & credits and responding customer inquiries.
* Address any issues or concerns that customers may have during the pickup process.
* Work closely with the Contact Center teams to complete customer credit & return requests, generate replacement orders, and provide order status information.
* Communicate with other departments within arenaflex as needed to answer questions and resolve customer issues.
**Essential Qualifications**
* High School diploma or GED required
* Associate degree or bachelor's degree preferred
* 3-5 years' experience in customer service, preferably in the distribution industry
**Preferred Qualifications**
* Experience working in a fast-paced customer service environment
* Knowledge of Salesforce and P21 systems
* Strong analytical and problem-solving skills
* Ability to work in a team environment and build strong relationships with colleagues and customers
**Skills and Competencies**
* Customer Focus: Ability to build strong customer relationships, deliver customer-centric solutions, and ensure all inquiries are resolved quickly and accurately.
* Interpersonal Skills: Ability to interact, communicate, and build relationships with others.
* Verbal and written communication skills: Ability to clearly articulate and convey information and ideas in speaking and writing so others will understand.
* Empathy: Taking an active interest in the concerns of others through social awareness and relationship management and ensuring customer needs are met.
* Professionalism: Professional and pleasant speaking and writing manner via telephone, email, and in person, basic business acumen, and urgency in resolving customer issues.
* Technical Learning Capability: Proficient with or the ability to quickly learn an array of computer hardware and software.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Will Call Customer Support Specialist, you will have opportunities to:
* Develop your customer service skills and expertise
* Learn and utilize new technologies and systems
* Collaborate with cross-functional teams to resolve customer issues
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. As a Will Call Customer Support Specialist, you will be part of a team that is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive salary and benefits
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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