At arenaflex, we are committed to caring for patients with purpose and integrity. We care like family! Join our team as a Customer Service Advisor today and be a part of an organization that prioritizes the patient experience.
**About arenaflex**
arenaflex is a leading healthcare organization that provides comprehensive care to patients across the country. Our commitment to patient-centered care is reflected in our mission to deliver high-quality, compassionate care that meets the unique needs of each patient. With a strong focus on innovation and technology, we strive to stay at the forefront of healthcare delivery, ensuring that our patients receive the best possible care.
**Job Summary and Qualifications**
As a Virtual Customer Service Advisor, you will play a critical role in ensuring that patients receive exceptional care and service. You will be responsible for handling account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.
**Key Responsibilities:**
* Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures
* Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
* Document patient inquiry and actions taken into the appropriate systems
* Update or add insurance information and/or patient demographic information and request rebill
* Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
* Escalate patient complaints to the appropriate individual/department based on the nature of the issue
* Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
* Follow all arenaflex Customer Service Organization (CSO) guidelines and policies
* Meet and maintain established departmental performance metrics for production and quality
* Adhere to all compliance guidelines
* Maintain working knowledge of workflow, systems, and tools used in the department
**Qualifications:**
* Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role
* Previous call center experience preferably in a healthcare environment preferred
* Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted)
**Schedule:**
* Monday - Friday - 8 hour shifts, no weekends. Hours of operation 7am-8pm CST.
**Location:**
* This is a work-from-home position; however, you must live within an arenaflex market area.
**Benefits:**
arenaflex offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
* Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
* Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
* Free counseling services and resources for emotional, physical, and financial wellbeing
* 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
* Employee Stock Purchase Plan with 10% off arenaflex stock
* Family support through fertility and family building benefits with Progyny and adoption assistance.
* Referral services for child, elder, and pet care, home and auto repair, event planning, and more
* Consumer discounts through Abenity and Consumer Discounts
* Retirement readiness, rollover assistance services, and preferred banking partnerships
* Education assistance (tuition, student loan, certification support, dependent scholarships)
* Colleague recognition program
* Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence)
* Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
**Career Growth Opportunities and Learning Benefits:**
arenaflex is committed to the growth and development of our colleagues. We offer a range of training and development programs to help you advance your career and achieve your goals. Our colleagues have access to:
* Ongoing training and development programs to enhance their skills and knowledge
* Mentorship opportunities to support their career growth
* Opportunities for advancement and promotion within the organization
* Access to industry-leading technology and tools to support their work
**Work Environment and Company Culture:**
arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and excellence. Our colleagues are passionate about delivering exceptional care and service to our patients, and we strive to create a work environment that reflects this commitment. Our company culture is built on the following values:
* Patient-centered care
* Collaboration and teamwork
* Innovation and excellence
* Respect and empathy
* Integrity and accountability
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package that includes a salary, benefits, and perks. Our colleagues also have access to a range of benefits, including:
* Comprehensive medical coverage
* Dental and vision benefits
* Life and disability coverage
* Flexible spending accounts
* Supplemental health protection plans
* Auto and home insurance
* Identity theft protection
* Legal counseling
* Long-term care coverage
* Moving assistance
* Pet insurance
* And more!
**How to Apply:**
If you are passionate about delivering exceptional patient care and service, we encourage you to apply for our Customer Service Advisor opening. We promptly review all applications, and highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply for this job