**Join the arenaflex Team and Revolutionize Clinical Communications and Scheduling**
Are you a technical support rockstar looking for a challenging and rewarding role in a fast-growing company? Do you have a passion for delivering exceptional customer service and a strong technical aptitude? If so, we want to hear from you! arenaflex is seeking an experienced Tier 1 Support Specialist to join our 24/7/365 support team, working remotely in a night shift role.
**About arenaflex**
arenaflex is a leading provider of best-in-class clinical communications, scheduling, and patient engagement solutions. We've been featured on the Inc. 5000 list, which profiles the fastest-growing private companies in America, and have achieved an impressive 88% growth rate over the past three years. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting, advancing patient care and clinical workflows.
**Our Vision**
By joining arenaflex, you'll have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
**Position Overview**
We're looking for technical support professionals who are passionate about delivering exceptional customer service and have a strong technical aptitude. As a Tier 1 Support Specialist, you'll be responsible for supporting and delighting arenaflex's end users - physicians, nurses, and system administrators. You'll support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.
**Key Responsibilities**
* Field incoming client communications via phone, chat, and our online customer portal
* Help end-users administer their arenaflex applications
* Train end users on how best to use arenaflex's phone, mobile, and web applications
* Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
* Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end users
* Build and revise new user accounts based on established standards and best practices
* Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
* Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues
**What You'll Need**
* Strong technical aptitude
* Excellent written and verbal communication skills
* Excellent analytical and troubleshooting skills
* Ability to work in a fast-paced environment and successfully prioritize competing tasks
* High customer empathy and exceptional customer service skills
* Access to high-speed internet
* Ability to start on December 2, 2024
**What We Offer**
* Remote first work environment
* Health, Dental, Vision, Life and Disability Insurance options available day one
* 401K - with match and immediately vested
* 17 company holidays, 2 floating holidays plus competitive paid time off policy
* Internal Advancement Opportunities
**Why Join arenaflex?**
* Be part of a fast-growing company that's making a real difference in the lives of patients and caregivers
* Work with a talented and passionate team that's dedicated to delivering exceptional customer service
* Enjoy a comprehensive benefits package, including health, dental, vision, life, and disability insurance options
* Take advantage of internal advancement opportunities and professional growth
* Work remotely in a night shift role, with flexible scheduling to suit your needs
**How to Apply**
If you're a technical support rockstar looking for a challenging and rewarding role in a fast-growing company, we want to hear from you! Apply now to join the arenaflex team and revolutionize clinical communications and scheduling.
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**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and is committed to compliance with all applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship.
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