At arenaflex, we pride ourselves on being a leading inbound call center focused on delivering exceptional customer service and benefits compliance to our valued clients across various industries. With over 1,000 companies relying on us, we have established ourselves as a trusted and growing resource in the market. Our commitment to creating a positive work environment has earned us the prestigious Great Place to Work award not once, but twice! We are now seeking highly motivated, production-driven, and team-oriented individuals to join our team as Claim Intake Specialists in a temporary, remote capacity.
**Temporary Remote Catastrophe (CAT) Customer Service Representative Role:**
As a Temporary Remote Catastrophe (CAT) Customer Service Representative at arenaflex, you will play a vital role in providing exceptional customer service and technical expertise to our clients during times of need. This is a temporary, remote position, contingent on catastrophe relief efforts, and requires flexibility and adaptability. You will be working as needed in response to disaster relief situations, and your availability will be sent to you weekly, allowing you to choose the shifts that best fit your schedule.
**Key Responsibilities:**
As a CAT Customer Service Representative, you will be responsible for:
* Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
* Offering empathy and support to customers during the claim process
* Collecting and documenting all claim details provided by the customer into the claim accurately
* Identifying and resolving customer issues by adhering to clients-specific handling instructions
* Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
**Computer and Network Requirements:**
To ensure a seamless and secure remote work experience, you will need to meet the following computer and network requirements:
* Operating System: Windows 10, Windows 11, or Windows Home
* Not Supported: Chromebooks, macOS, Linux, etc.
* Network Requirements:
+ Upon hire, you must run a Speedtest from the computer you will be working from (www.speedtest.net)
+ Ethernet connection is not required, but strongly recommended
+ You must be on a private network, not allowed to work in public locations
+ No VPNs are allowed, as logins must happen in the US
**Desired Characteristics:**
We are looking for highly motivated, energetic, and dedicated individuals who are passionate about delivering exceptional customer service. Ideal candidates for this position are:
* Highly motivated and production-driven
* Team-oriented and collaborative
* Excellent organizational, written, and oral communication skills
* Ability to type swiftly and accurately (40+ words a minute)
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Basic understanding of Windows operating systems
* Highly reliable with the ability to maintain regular attendance and punctuality
* Ability to evaluate, troubleshoot, and follow up on customer issues
* Customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* Ability to thrive in a fast-paced environment
**Qualifications:**
To be eligible for this position, you must:
* Be 18 years of age or older
* Have a high school diploma or equivalent
* Meet the computer and network requirements
* Pass a background investigation and drug test as part of the onboarding process
* Be authorized to work in the country where the job is based
**Benefits and Compensation:**
As a Temporary Remote Catastrophe (CAT) Customer Service Representative at arenaflex, you can expect:
* Job Type: Temporary/Seasonal
* Expected Hours: 2-40 hours per week
* Pay: $15 per hour
* Ability to work from home when convenient for you
* Opportunity for rehire during high volume timeframes, including end of April-May (Hail Claims), July-October (Hurricane Claims), and Christmas-New Year (high call volume Claims)
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service, and we are committed to creating a positive and inclusive work culture. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will have the opportunity to make a real difference in the lives of our clients and their customers.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
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