At arenaflex, we're on a mission to revolutionize the way businesses connect with their customers through cutting-edge technology and innovative solutions. As a leader in the talent matching platform space, we're constantly seeking top talent to join our high-impact teams and drive success in multiple industries. We're excited to announce an opportunity for an experienced Telematics Customer Support Lead to join our team and take ownership of support operations for an advanced telematics platform.
**About arenaflex**
arenaflex is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. Our platform is designed to streamline the hiring process, ensuring that businesses can find the best candidates for their needs. With a focus on innovation and customer satisfaction, we're committed to delivering exceptional results and driving growth for our clients.
**Job Description**
We're seeking a driven and experienced Telematics Customer Support Lead to join our high-impact team responsible for delivering an outstanding customer experience. In this role, you will take ownership of support operations for an advanced telematics platform, ensuring fast and effective resolution of issues, building scalable support processes, and driving key performance metrics. You'll act as a subject matter expert for both internal and external stakeholders and work cross-functionally to help optimize the platform's success in multiple industries, including trucking, rail, and cold chain logistics.
**Key Responsibilities**
As a Telematics Customer Support Lead, you will be responsible for:
* Serving as a platform expert, clearly articulating capabilities to diverse clients in transportation and logistics sectors
* Leading and managing the intake and escalation process for customer issues to ensure timely and effective resolution
* Mentoring and coaching support and commercial teams to improve operational performance and knowledge sharing
* Establishing and managing KPIs to enhance customer satisfaction, case resolution times, and service quality
* Facilitating a feedback loop by analyzing support cases and sharing insights with engineering and product teams
* Supporting cross-functional collaboration to continuously improve platform usability and performance
**Requirements**
To be successful in this role, you'll need:
* A Bachelor's degree required
* Minimum of 6 years of experience in customer success, account management, or senior technical support roles
* Experience with Salesforce Case Management or similar CRM tools
* Strong problem-solving and solution-oriented mindset with attention to detail
* Excellent communication skills and the ability to build relationships with stakeholders at all levels
* Comfortable working under pressure with professionalism, tact, and diplomacy
* Experience working with complex or technical software products is highly preferred
**Benefits**
As a Telematics Customer Support Lead at arenaflex, you can expect:
* Competitive annual salary: $90,263–$157,959
* Fully remote position within the United States
* High-impact role with visibility across departments
* Opportunities for professional growth and internal mobility
* Dynamic and collaborative work environment
* Mentorship and leadership development opportunities
* Exposure to cutting-edge telematics technologies
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Telematics Customer Support Lead, you'll have access to:
* Regular training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced professionals
* Opportunities to take on new challenges and responsibilities
* A dynamic and collaborative work environment that encourages innovation and creativity
**Work Environment and Company Culture**
arenaflex is a dynamic and collaborative work environment that values innovation, creativity, and customer satisfaction. Our team is passionate about delivering exceptional results and driving growth for our clients. As a Telematics Customer Support Lead, you'll be part of a high-impact team that's dedicated to making a difference in the industry.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive annual salary: $90,263–$157,959
* Fully remote position within the United States
* High-impact role with visibility across departments
* Opportunities for professional growth and internal mobility
* Dynamic and collaborative work environment
* Mentorship and leadership development opportunities
* Exposure to cutting-edge telematics technologies
**How to Apply**
If you're a motivated and experienced Telematics Customer Support Lead looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
**Disclaimer**
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered. Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.
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