At arenaflex, we're revolutionizing the way people shop and interact with our brand. As a Technology Director in our Store Selling Systems team, you'll play a pivotal role in shaping the future of Assisted Selling (Order Up) and Customer Returns Experiences. If you're a strategic thinker with a passion for innovation and customer-centricity, we want to hear from you.
**About arenaflex**
arenaflex is a leading retail company that's dedicated to providing an exceptional shopping experience for our customers. We're committed to innovation, customer satisfaction, and employee growth. Our team is passionate about creating a culture that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're always looking for talented individuals who share our values.
**Job Summary**
As a Technology Director, you'll be responsible for leading the Assisted Selling and Customer Returns Experiences within our Store Selling Systems team. You'll collaborate with cross-functional teams to plan and execute enabling technology solutions that meet our business objectives. Your expertise will drive strategic alignment, customer satisfaction, and operational excellence.
**Key Responsibilities**
### Strategy & Planning (40%)
* Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
* Develop and execute strategic plans in support of key objectives in a timely and fiscally responsible manner
* Inform and drive strategic alignment and partnerships with functional and technical peers and leaders
* Connect the dots across multiple levels and related functions to understand the business holistically
* Evaluate research and market analysis, meets with third-party vendors, and maintains knowledge of industry innovations and technology platforms to inform strategy
* Establish and nurture strategic vendor relationships; influences vendors to align to domain, portfolio, and enterprise strategic objectives
* Drives growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action
### Delivery & Execution (40%)
* Defines and communicates value propositions, success metrics, and outcomes
* Documents, reviews, and ensures that all quality and change control standards are met
* Develops, plans, and implements sustainable, repeatable, and reliable processes; oversees process improvement
* Drives operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs
* Understands and articulates the value creation and business proposition to teams and functional partners
### People (20%)
* Provides leadership, mentoring, and coaching to direct reports
* Manages and coordinates strategic direction for staff
* Attracts, retains, develops, and motivates top talent
* Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
**Requirements**
### Minimum Qualifications
* Must be eighteen years of age or older
* Must be legally permitted to work in the United States
### Preferred Qualifications
* 8-10 years of relevant work experience
* Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company
* Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes
* Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment
* Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization
* Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships
* Proficient in managing and developing direct reports with their own span of control
* Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives
### Minimum Education
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
### Preferred Education
* No additional education
### Minimum Years of Work Experience
* 8
### Preferred Years of Work Experience
* No additional years of experience
### Minimum Leadership Experience
* None
### Preferred Leadership Experience
* None
### Certifications
* None
### Competencies
* Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
* Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
* Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
* Courage: Stepping up to address difficult issues, saying what needs to be said
* Cultivates Innovation: Creates new and better ways for the organization to be successful
* Customer Focus: Builds strong customer relationships and delivering customer-centric solutions
* Decision Quality: Making good and timely decisions that keep the organization moving forward
* Develops Talent: Developing people to meet both their career goals and the organization's goals
* Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
* Drives Results: Consistently achieving results, even under tough circumstances
* Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
* Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
* Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
* Persuades: Using compelling arguments to gain the support and commitment of others
* Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
* Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
* Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
* Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications
**What We Offer**
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and results-driven individual who is passionate about innovation and customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Apply Job!
Apply for this job