At arenaflex, we're on a mission to build world-class solutions for anyone to easily succeed online. With a team of 900 professionals, we're behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. Our formula for success is simple: customer obsession, innovative products, and talented teams.
**About arenaflex**
arenaflex is a dynamic and fast-growing company that's constantly reaching new heights. Our culture is guided by 10 company principles that foster a collaborative, innovative, and customer-centric environment. We're passionate about empowering our customers to build their online success, and we're looking for talented individuals to join our team.
**Your Role at arenaflex**
As a Technical Customer Success Specialist in the Customer Success EN team, you'll play a critical role in helping our customers navigate the world of web hosting. You'll collaborate closely with other CS teams and our product teams to deliver impactful work on a global scale. Your primary responsibilities will include:
* Providing services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner.
* Applying problem-solving skills and resourcefulness to show our customers what customer obsession is really about.
* Empowering our customers to build their online success by being a true ambassador of arenaflex.
* Daily polishing your technical expertise by diving deep into the world of IT.
* Delivering impactful work on a global scale.
**Your Skills and Experience**
To succeed in this role, you'll need:
* C1 or native English proficiency.
* Minimum 1-year of experience in the IT field, and/or IT-related studies (a must).
* Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must).
* Ability to multitask and handle multiple customer inquiries simultaneously.
* High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided.
* Strong problem-solving skills and the ability to think critically when addressing tasks.
* Ability to show empathy, tactfulness, and proactivity when interacting with customers.
* Hunger for growth & a can-do attitude!
* A curious and always learning mindset - if you don't know, how can you find out more?
* Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.
* A typing speed of 50 WPM.
* Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
**Your Day-to-Day**
As a Technical Customer Success Specialist, you'll have the opportunity to:
* Work with a diverse range of customers from around the world.
* Collaborate with other CS teams and product teams to deliver impactful work.
* Continuously develop your technical expertise and stay up-to-date with the latest industry trends.
* Make a real difference in the lives of our customers by empowering them to build their online success.
**Benefits that Fuel Your Growth**
At arenaflex, we believe in investing in our employees' growth and development. Some of the benefits you can expect include:
* A competitive monthly compensation for services based on your experience & market standards.
* A culture where everyone values the highest standards, freedom, and responsibility.
* 3-week course in technology, product, and communication areas.
* Permanent remote working opportunity.
* 20 paid vacation days.
* Bonuses: unlimited for upselling and efficiency based on KPIs.
* Regular remote team-building and OKR events.
* Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans etc.
**Why Join arenaflex?**
At arenaflex, we're passionate about empowering our customers to build their online success. We're a dynamic and fast-growing company that's constantly reaching new heights. Our culture is guided by 10 company principles that foster a collaborative, innovative, and customer-centric environment. If you're a motivated and customer-focused individual who is passionate about IT and web hosting, we'd love to hear from you.
**How to Apply**
If you're ready to take your career to the next level and join a dynamic and fast-growing company, apply now! Don't miss out on this opportunity to unlock your ambition and scale success with arenaflex.
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