Imagine a career where your success is measured by the progress of those you serve: aspiring college students. You can inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities with arenaflex. Our team is committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role:
**About arenaflex**
arenaflex is a leading provider of innovative education solutions, dedicated to empowering students to achieve their academic and professional goals. Our mission is to deliver exceptional student experiences, fostering a supportive community that encourages growth, learning, and success. As a Student Success Coach at arenaflex, you will play a vital role in helping students navigate their educational journey, overcome challenges, and reach their full potential.
**Job Summary**
We are seeking an experienced Student Success Coach to join our remote customer service team. As a Student Success Coach, you will be responsible for providing exceptional support to students throughout their education program, empowering them to achieve academic excellence and develop the skills necessary for lifelong learning. You will work closely with students, responding to their inquiries, and providing guidance on academic policies, procedures, and resources. Your expertise, empathy, and passion for education will make a significant difference in the lives of our students.
**Key Responsibilities**
* Support enrollment, student development, and retention services, ensuring a quality learning experience for students.
* Manage a group of assigned students, coaching each through their degree program, through proactive and timely outreach.
* Encourage and support students through daily and weekly outreach, helping them develop skills and knowledge for academic success.
* Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
* Offer and teach students how to use resources to maximize their success, including resume and career development support.
* Become a certified resume reviewer to provide expert guidance on resume writing and career development.
* Serve as a liaison for students, enabling them to connect with various departments and resources.
**What We Require**
* Bachelor's degree from an accredited institution of higher learning (or international equivalent).
* Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling.
* Knowledge of academic policies and procedures.
* Ability to learn technical skills quickly.
* Excellent communication and listening skills, including a pleasant phone manner.
* Strong customer support focus and attention to details.
**What We Offer**
* Competitive salary range between $23 and $24 per hour.
* Paid time off.
* Comprehensive medical, pharmaceutical, dental, and vision benefits.
* Health savings and flexible spending accounts.
* 401(k) Savings Plan.
* Life and Disability Insurance.
* Tuition assistance.
* Employee Stock Purchase Plan.
* Additional benefits, including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
* Opportunity to become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches).
**Work Environment and Culture**
As a remote employee, you will have the flexibility to work from the comfort of your own home office. Our team is committed to creating a supportive and inclusive work environment, fostering open communication, and promoting collaboration. We believe in empowering our employees to grow and develop their skills, providing opportunities for professional growth and advancement.
**Schedule**
* 8-hour shift.
* Monday-Thursday: 8am to 7pm CDT.
* Friday and Saturday: 8am to 5pm CDT.
* We hire people from all time zones that have availability during our hours of operation, in support of our students.
**How to Apply**
If you are passionate about education, customer service, and making a difference in the lives of students, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to reviewing your application and welcoming you to our team at arenaflex.
**Contact Information**
For more information about this role or to discuss your application, please contact our recruitment team at [arenaflex recruitment email]. We are committed to responding to all applications in a timely manner and look forward to connecting with you.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
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