Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, we're committed to making a difference, one amazing student at a time. We invite you to join our team of dedicated professionals who inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities.
As an Experienced Student Success Coach, you'll be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and work to develop the skills to become lifelong learners. You'll work with each student throughout their learning experience to challenge, motivate, support, and encourage them to do more than they may have thought possible.
**About the Role**
The Experienced Student Success Coach is responsible for assisting students throughout their education program with arenaflex. In this role, you'll be speaking with students over the phone and responding to inquiries received through our systems. Working from your home office, you'll have an assigned schedule during our hours of operation, which define a 40-hour work week. We're open Monday-Thursday from 8am to 7pm CDT, and Friday & Saturday from 8am to 5pm CDT. We hire people from all time zones that have availability during our hours of operation, in support of our students.
**Key Responsibilities**
* Support enrollment, student development, and retention services while ensuring a quality learning experience.
* Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
* Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
* Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
* Offer and teach students how to use resources to help maximize the success of each student.
* Become a certified resume reviewer to provide resume and career development support.
* Be a liaison for students, enabling them to connect with various departments.
**What We're Looking For**
* Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
* Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential
* Knowledge of academic policies and procedures
* Ability to learn technical skills quickly
* Excellent communication/listening skills, including a pleasant phone manner
* Strong customer support focus and attention to details
**What We Offer**
* Salary Range between $23 and $24 per hour
* Paid time off
* Comprehensive medical, pharmaceutical, dental, and vision benefits
* Health savings and flexible spending accounts
* 401(k) Savings Plan
* Life and Disability Insurance
* Tuition assistance
* Employee Stock Purchase Plan
* Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
* Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
* Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that our employees can meet their personal and professional goals. Our company culture is built on the values of integrity, respect, and innovation, and we're always looking for ways to improve and grow.
**Career Growth Opportunities and Learning Benefits**
We're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including certification programs, workshops, and conferences. We also encourage our employees to take ownership of their learning and development, and provide resources and support to help them achieve their goals.
**How to Apply**
If you're a motivated and compassionate individual who is passionate about helping others achieve their academic goals, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.
**Application Question(s)**
* You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree?
**Education**
* Bachelor's (Preferred)
**Work Location**
* Remote
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