At careerzynith, we're committed to revolutionizing the way we interact with our customers, and we're looking for a talented Sr. Manager of Forecasting to join our team. As a leader in the field of customer service, careerzynith strives to provide an unparalleled experience for our customers, and we're seeking a highly skilled professional to help us achieve this goal.
**About careerzynith**
careerzynith is a world-class e-commerce platform that's dedicated to giving customers more of what they want – low prices, vast selection, and convenience. Our evolution from a simple web site to a comprehensive e-commerce partner has been driven by the spirit of innovation that's at the heart of our company. We're a place where the world's brightest technology minds come to research and develop technology that improves the lives of shoppers and sellers around the world.
**Job Summary**
As our Sr. Manager of Forecasting, you'll play a critical role in creating and delivering contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. You'll be responsible for managing a team of analysts and managers spread across multiple countries, and will be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery.
**Key Responsibilities**
* Create and deliver contact forecasts that will be used to generate a cost-effective and comprehensive global capacity planning solution for our CS network
* Manage a team of analysts and managers spread across multiple countries, and be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery
* Lead a team of analysts and managers in developing short-term and long-term contact forecasts using various forecasting techniques across multiple Amazon markets
* Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
* Develop and implement process improvements to enhance forecasting accuracy and efficiency
* Analyze and interpret complex data to identify trends and patterns, and make recommendations for process improvements
* Develop and maintain relationships with cross-functional teams, including sales, marketing, and product development
* Provide training and guidance to team members to ensure they have the necessary skills and knowledge to perform their jobs effectively
**Essential Qualifications**
* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
* 10+ years of experience in forecasting/planning, with a strong background in data analysis and interpretation
* Experience managing a team of analytic professionals, including hiring, development, and performance management
* Experience with SQL, statistical analysis, and data visualization tools
* Excellent communication skills to share findings in an understandable and actionable manner
* Ability to lead successfully in a dynamic, fast-paced environment
* Ability to manage team to meet tight deadlines and prioritize workloads
**Preferred Qualifications**
* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience
* Experience in forecasting, time-series, and multivariate regression
* Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
* Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
* Experience using AWS technologies such as Redshift, S3, etc.
* Excellent interpersonal, written, and oral communication skills
* Natural curiosity and desire to learn
**Skills and Competencies**
* Strong analytical and problem-solving skills, with the ability to analyze complex data and make recommendations for process improvements
* Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
* Ability to lead and manage a team of analysts and managers, with a strong focus on performance management and development
* Strong business acumen, with the ability to understand the business implications of forecasting and capacity planning
* Experience with data visualization tools, such as Tableau or Power BI
* Experience with statistical analysis software, such as R or Python
* Experience with SQL and database management systems
**Career Growth Opportunities and Learning Benefits**
* careerzynith is committed to providing a comprehensive learning and development program for all employees, including training and development opportunities, mentorship programs, and career advancement opportunities
* As a Sr. Manager of Forecasting, you'll have the opportunity to work with a talented team of professionals who are passionate about customer service and forecasting
* You'll have the opportunity to develop and implement process improvements, and to make a significant impact on the business
* careerzynith offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
* careerzynith is a dynamic and fast-paced work environment, with a focus on innovation and customer service
* Our company culture is built on a foundation of collaboration, innovation, and customer obsession
* We're committed to providing a safe and inclusive work environment, with a focus on diversity and inclusion
* careerzynith offers a flexible work environment, with the option to work from home or in our offices
**Compensation, Perks, and Benefits**
* careerzynith offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off
* We offer a comprehensive learning and development program, including training and development opportunities, mentorship programs, and career advancement opportunities
* careerzynith offers a flexible work environment, with the option to work from home or in our offices
* We offer a range of perks and benefits, including a gym membership, on-site meals, and a comprehensive wellness program
**Conclusion**
If you're a talented and motivated individual who is passionate about customer service and forecasting, we encourage you to apply for this exciting opportunity. As a Sr. Manager of Forecasting at careerzynith, you'll have the opportunity to work with a talented team of professionals, to develop and implement process improvements, and to make a significant impact on the business. We offer a competitive salary and benefits package, a comprehensive learning and development program, and a flexible work environment. Apply now to join our team and take your career to the next level!