Are you a seasoned professional with a passion for helping customers accelerate their business growth through innovative cloud contact center solutions? Do you have a knack for architecting and implementing large-scale solutions that integrate smoothly in cloud and hybrid operating models? If so, we invite you to join our Customer Acceleration Team at arenaflex as a Solutions Architect.
**About arenaflex**
arenaflex is a leading provider of cloud-based solutions that empower businesses to transform their customer experience. Our cutting-edge platform, Amazon Connect, enables organizations to build, manage, and operate scalable and secure contact centers that meet the evolving needs of their customers. As a Solutions Architect on our Customer Acceleration Team, you will play a critical role in helping our customers unlock the full potential of our platform and achieve their business goals.
**Key Responsibilities**
As a Solutions Architect on our Customer Acceleration Team, you will be responsible for:
* Providing exceptional technical design and thought leadership to our customers, helping them to understand and implement best practices around migrating, building, managing, and operating Amazon Connect within their arenaflex cloud environments.
* Leading efforts to capture and share best-practice knowledge amongst the arenaflex solution architect community, ensuring that our customers have access to the latest expertise and insights.
* Collaborating with our world-class sales and business development team to deliver proof-of-concept projects, re-usable artifacts, reference architectures, and lead implementation projects that help our customers transform their call centers to Amazon Connect and the arenaflex platform.
* Working closely with our customers to understand their business needs and develop tailored solutions that meet their specific requirements.
* Providing guidance on the people, organizational, security, and compliance aspects of transforming the contact center to the Cloud.
* Setting up and configuring arenaflex services in-line with best practices.
* Coaching customers and partner teams to be self-sufficient.
**Essential Qualifications**
To be successful in this role, you will need:
* 2+ years of design, implementation, or consulting in applications and infrastructures experience.
* 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience.
* 10+ years of IT development or implementation/consulting in the software or Internet industries experience.
* Understanding of contact center operations, workflows, and key performance metrics.
* Experience working within software development or Internet-related industries.
* Experience migrating or transforming legacy customer solutions to the cloud.
* Experience working with arenaflex technologies from a dev/ops perspective.
* In-depth understanding of contact center technologies, including cloud-based platforms, VoIP, IVR, ACD, and CRM systems.
**Preferred Qualifications**
While not essential, the following qualifications would be highly desirable:
* Technical presentation experience, including whiteboard, small, and large group presentations.
* Collaborating with arenaflex field sales, pre-sales, training, and support teams to help partners and customers learn how to build and move to production-grade arenaflex environments that support Amazon Connect.
* Defining and delivering on-site consulting engagements with partners and customers, including participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling, and integration.
* Software development experience with building contact center integrations.
* Engagements that include short on-site projects proving the use of arenaflex services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include integration and adaptation of existing enterprise call centers into Amazon Connect.
**Work Environment and Company Culture**
As a Solutions Architect on our Customer Acceleration Team, you will be part of a dynamic and collaborative environment that values innovation, creativity, and customer satisfaction. Our team is passionate about helping our customers achieve their business goals, and we are committed to providing the best possible support and guidance to ensure their success.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a base salary, equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and/or other benefits. Our compensation reflects the cost of labor across several US geographic markets, and pay is based on a number of factors, including market location and job-related knowledge, skills, and experience.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees, and we offer a range of opportunities for career advancement and professional growth. Our employees have access to ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, and we encourage our employees to pursue their passions and interests.
**Diversity, Equity, and Inclusion**
arenaflex values diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally, and we strive to foster a culture of inclusion that empowers us to be proud of our differences.
**How to Apply**
If you are passionate about helping customers accelerate their business growth through innovative cloud contact center solutions, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience, qualifications, and interest in the role. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.arenaflex.com/disability/us.
**Los Angeles County Applicants**
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**San Francisco Fair Chance Ordinance**
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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