**Join arenaflex, a dynamic and innovative company, as we revolutionize the way we interact with customers and showcase our brand's unique personality.**
Are you a creative and detail-oriented individual with a passion for social media and customer service? Do you enjoy engaging with online audiences, assisting customers, and contributing to a positive brand image? If so, we invite you to apply for the Social Media and Customer Service Associate role at arenaflex. As a key member of our team, you will play a vital role in executing social media strategies, collaborating with the customer service team, and ensuring exceptional customer experiences.
**About arenaflex**
arenaflex is a professional, collaborative, and creative company that aims to provide premium products and unrivaled customer experiences to our community. Our work environment is modern, and we offer a range of benefits, including a competitive compensation package, opportunities for career growth, and a dynamic and collaborative work environment.
**Responsibilities**
As a Social Media and Customer Service Associate, you will be responsible for:
### Social Media
* Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
* Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
* Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
* Assist in scheduling and posting content using social media management tools.
* Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
### Customer Service Support
* Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
* Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
* Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
* Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
* Maintain a solid understanding of products, services, and company policies to accurately assist customers.
### Collaboration and Reporting
* Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
* Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
* Assist in compiling and organizing data for regular social media and customer service reports.
**Requirements**
* Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
* Prior experience or internship in social media management and customer service is a plus.
* Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
* Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
* Familiarity with social media platforms and an understanding of their unique features and audience preferences.
* Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
* Adaptability and willingness to learn new tools and technologies.
* Creative mindset with an interest in staying informed about social media trends.
* Proficiency in graphic design tools and content creation platforms is advantageous.
**Benefits**
* Competitive compensation package.
* Opportunity to gain experience in both social media management and customer service.
* Exposure to a dynamic and collaborative work environment.
* Potential for career growth within the organization.
* Health and wellness benefits.
**Work Environment**
* Modern office setting.
* Food provided.
**Schedule**
* 8-hour shift.
* Day shift.
* Monday to Friday.
* No nights.
* No weekends.
* Overtime as needed.
* Weekends as needed.
**Supplemental Pay Types**
* Bonus opportunities.
* Ability to commute/relocate: Tustin, CA 92780.
**Application Question(s)**
* Are you familiar with arenaflex aftermarket accessories?
**Experience**
* Customer service: 1 year (Preferred).
**Work Location**
* In-person.
**Estimated Salary**
* $20 to $28 per hour based on qualifications.
If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply for the Social Media and Customer Service Associate role at arenaflex. Submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.
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