At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting technical issues.
**About arenaflex**
arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to achieve their full potential. Our team is passionate about creating exceptional user experiences, and we're committed to delivering world-class support to our customers. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's shaping the future of technology.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to provide critical assistance to our customers, utilizing chat tools to troubleshoot technical issues, and resolve problems in a timely and efficient manner. As a key member of our support team, you'll be responsible for providing Tier I support, troubleshooting, and problem resolution for our mobile application, as well as installing the myColorado software on supported devices.
**Responsibilities**
* Provide Tier I support and customer assistance for our mobile application, utilizing chat tools to troubleshoot technical issues and resolve problems in a timely and efficient manner.
* Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems.
* Install the myColorado software on supported devices, following defined procedures, processes, and methods.
* Employ Incident Management procedures to enter tickets into the required tracking system.
* Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
* Stay up-to-date with the latest technology trends, industry developments, and arenaflex's products and services.
**Minimum Qualifications**
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
* Jira experience.
* ITIL Certification.
* Agile and scrum methodology experience.
* Government work experience.
* Apple and Google Play Store experience.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and other stakeholders.
* Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
* Proficiency in using chat tools and other collaboration software.
* Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer service.
* Strong attention to detail, with the ability to accurately document and track technical issues.
* Ability to work independently, with minimal supervision, and as part of a team.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Service Desk Specialist/Live Chat Agent, you'll have access to:
* Ongoing training and development opportunities, including technical training, soft skills training, and leadership development programs.
* Mentorship and coaching from experienced colleagues and leaders.
* Opportunities for career advancement and professional growth, including promotions, lateral moves, and new job opportunities.
* A dynamic and supportive work environment, with a focus on collaboration, innovation, and continuous improvement.
**Work Environment and Company Culture**
arenaflex is a remote-friendly company, with a flexible and adaptable work environment. As a Service Desk Specialist/Live Chat Agent, you'll have the opportunity to work from the comfort of your own home, with a focus on delivering exceptional customer service and support. Our company culture is built on a foundation of:
* Collaboration and teamwork.
* Innovation and creativity.
* Continuous learning and development.
* Customer-centricity and a focus on delivering exceptional service.
* Diversity, equity, and inclusion.
**Compensation, Perks, and Benefits**
As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a competitive compensation package, including:
* A salary range of $45,000 - $60,000 per year, depending on experience and qualifications.
* Comprehensive benefits, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
* Opportunities for professional growth and development, including training, mentorship, and career advancement.
* A dynamic and supportive work environment, with a focus on collaboration, innovation, and continuous improvement.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience, qualifications, and interest in the position. We can't wait to hear from you!
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