At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users and helping us achieve our vision of a more connected and efficient world.
**About arenaflex**
arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to thrive in an ever-changing digital landscape. With a strong commitment to excellence, collaboration, and customer satisfaction, we're shaping the future of technology and creating opportunities for growth and success.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in the state. As a key member of our support team, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and ensuring seamless user experiences. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:
* Providing Tier I support and customer assistance for our myColorado mobile application, responding to user inquiries, and resolving issues in a timely and professional manner.
* Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, using your technical expertise and diagnostic tools to identify and resolve issues.
* Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
* Employing Incident Management procedures to enter tickets into our required tracking system, ensuring accurate and timely issue tracking and resolution.
* Collaborating with our development team to identify and resolve issues, providing feedback and insights to improve our application and services.
* Staying up-to-date with the latest technology trends, best practices, and industry developments to continuously improve our support services and user experiences.
**Minimum Qualifications**
To be considered for this role, you must meet one of the following minimum qualifications:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
We recognize that experience and education can take many forms, and we're open to considering substitutions for the required qualifications. These may include:
* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
While not required, we encourage candidates with the following preferred qualifications to apply:
* Jira experience and knowledge of Agile and Scrum methodology.
* ITIL Certification and government work experience.
* Familiarity with Apple and Google Play Store, as well as diagnostic tools and diverse range of mobile device makes and models.
**What We Offer**
As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a range of benefits, including:
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Flexible remote work options from anywhere in Colorado.
* Access to cutting-edge technology and tools.
* Recognition and rewards for outstanding performance.
**How to Apply**
If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
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