At arenaflex, we're not just building a business – we're building a community. A community that values collaboration, innovation, and customer satisfaction above all else. As a Senior Statistics Architect, you'll play a critical role in driving the transformation and innovation of our Voice of the Customer (VOC) method, ensuring that every customer interaction is a positive and memorable one.
**About arenaflex**
arenaflex is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. With over 5 million surveys received from clients each year across the consumer, business, and service provider segments, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This technique includes the design and programming of customer experience surveys, which include 40+ studies translated into over 10 languages and deployed in more than 20 countries.
**Join the arenaflex Crew**
As a Senior Statistics Architect, you'll be part of a talented team that's passionate about delivering exceptional customer experiences. You'll work closely with product and process owners, subject matter experts from Qualtrics, and the Agile team in Technology to drive the transformation and innovation of our VOC method. Your expertise will be instrumental in helping us improve and preserve the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted on Qualtrics.
**Key Responsibilities**
* Collaborate closely with utility teams to outline, design, and capture business needs
* Develop and leverage knowledge of Voice of the Customer methods to inform and transform data within the Cornerstone large data platform
* Design and build robust data model architecture to support efficient data processing and standardized metric definitions
* Develop and deliver large-scale and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at various and use case levels
* Provide guidance to improve competencies to drive efficiency in computing programs using massive data ecosystems
* Power customer story evaluation & elaboration, design and development of software programs, testing & builds automation tools
* Proactively identify and automate routine tasks to improve best and efficiency
* Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC Stop-to-Give-Up technique
**Essential and Preferred Qualifications**
* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years
* Ability to collaborate actively with dating managers/product owners to expertise functional requirements and convert them into technical deliverables
* Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups
* Experience with data modeling, data warehousing, and business intelligence tools
* Strong understanding of data analytics and statistical concepts
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong understanding of data analytics and statistical concepts
* Experience with data modeling, data warehousing, and business intelligence tools
* Familiarity with Agile methodologies of delivery
* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our colleagues' growth and development. We offer a range of career growth opportunities and learning benefits, including:
* Competitive base salaries and bonus incentives
* Assistance for economic-well-being and retirement
* Flexible work model with hybrid, onsite, or digital preparations depending on position and business needs
* Generous paid parental leave policies (depending on location)
* Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
* Free and confidential counseling aid through our Wholesome Minds application
* Career development and education opportunities
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. We prioritize our colleagues' physical, financial, and intellectual health through every stage of life. Our company culture is built on collaboration, innovation, and customer satisfaction, and we're passionate about delivering exceptional customer experiences.
**How to Apply**
If you're a motivated and experienced Senior Statistics Architect looking for a new challenge, we'd love to hear from you. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to welcome you to the arenaflex crew!
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