At careerzynith, we're revolutionizing the way schools and students access specialized services through our cutting-edge teletherapy solutions. As a leading provider of teletherapy services, we're committed to connecting speech-language pathologists, school psychologists, occupational therapists, and mental health specialists with schools, districts, and organizations nationwide. With a growing network of 2,000+ clinicians and over 7 million teletherapy sessions delivered to K-12 students, we're making a tangible impact on the lives of students with diverse needs.
We're seeking a high-energy, sales-driven Senior Customer Success Manager to lead the acquisition, retention, growth, and long-term success of key school district partnerships. As a trusted advisor and liaison between careerzynith and our clients, you'll own and manage a portfolio of strategic accounts, providing exceptional customer success support and strategic partnership management. If you're passionate about helping schools and students with special needs, have a proven track record of success in K-12, EdTech, or SaaS markets, and excel in consultative selling, we want to hear from you.
**About careerzynith**
careerzynith is a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We value "cameras on" engagement, schedule coordination, and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other.
**Role Responsibilities**
As a Senior Customer Success Manager at careerzynith, you'll be responsible for:
* Owning and managing a portfolio of school district accounts to ensure satisfaction, retention, and growth through exceptional customer success support and strategic partnership management
* Driving contract growth by identifying, targeting, and securing new stakeholders within a district through outbound prospecting, referrals, asking for introductions to other departments/schools, and inbound inquiries
* Leading the full sales cycle from discovery and needs assessment through proposal development, pricing, and contract execution
* Acting as a trusted advisor and liaison between careerzynith and existing clients, ensuring alignment between district needs and careerzynith's service offerings
* Developing customized solutions based on a deep understanding of district challenges related to special education and mental health service delivery
* Collaborating cross-functionally with internal teams, including clinical services, operations, and marketing, to deliver a seamless customer experience
* Maintaining accurate records and forecasting in Salesforce, including tracking activity, pipeline stages, key decision-makers, and deal progress
* Monitoring key performance metrics, including renewal rates, new business acquisition, activity generation, customer satisfaction, and revenue growth within assigned accounts and territory
* Preparing and delivering strategic presentations and proposals to district leadership, special education directors, and other key stakeholders
* Leading implementation projects and onboarding new and returning customers
* Serving as the internal point of contact for any escalations related to an assigned client
* Developing strong, meaningful relationships with our clients and setting up regular touch points to drive the relationship and value to our clients and act as their advocate
* Serving as the primary point of contact for clients, looping in other teams as needed to provide exceptional service
* Staying informed on K-12 education trends, funding changes, and competitive landscape to position careerzynith as a leading solution provider
* Accurately forecasting your weekly, monthly, quarterly, and annual bookings and revenue
* Experience with onsite visits, conference attendance, and ability to travel as business dictates, estimated but not limited to 35% - 50%
**What we're looking for?**
We're seeking a Senior Customer Success Manager with:
* 4-5+ years of quota-carrying success in K-12, EdTech, or SaaS markets
* History of selling into school districts/education systems, navigating complex multi-stakeholder cycles, and closing high-value contracts
* Consistently hit or exceeded sales targets in prior roles
* Experience leading cross-functional teams on customer-facing projects
* Track record of growing existing accounts—securing renewals, driving upsells, and sustaining top-tier customer satisfaction
* Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly
**Sales Discipline Execution**
We're looking for a Senior Customer Success Manager who:
* Has a proactive revenue mindset to build and sustain a healthy pipeline
* Takes full ownership of KPIs with disciplined daily, weekly, and monthly territory plans
* Is a skilled negotiator who handles objections with confidence and closes decisively
**Relationship and Communication Skills**
We're seeking a Senior Customer Success Manager who:
* Is a trusted advisor to senior education leaders; polished presenter from first pitch through renewal
* Has exceptional written and verbal communication across email, calls, onsite meetings, and executive briefings
* Has sound judgment on when to escalate issues and engage internal resources to meet client needs
**Mindset and Work Style**
We're looking for a Senior Customer Success Manager who:
* Is a self-starter who thrives in a remote, results-oriented environment
* Is a curious, growth-oriented learner who masters our solutions, customer pain points, and value-based selling approach
* Is operationally strong and fluent with Salesforce (or similar CRM) and the modern sales tech stack
**Education**
We require a Bachelor's degree or equivalent experience.
**What will help you succeed here?**
To succeed in this role, you'll need:
* Passion for helping schools and students with special needs
* Strong self-motivation/entrepreneurial mindset, dedicated to growing services and client base
* Flexibility and adaptability - ability to quickly adjust to changing conditions and maintain a high-performance standard
* Great collaborative and independent problem-solving skills
* Ability to take ownership of the clients' health, account growth, and conversations
* Ability to work well with other team members in high-pressure situations with grace, optimism, and a sense of humor
**Benefits**
As a Senior Customer Success Manager at careerzynith, you'll enjoy:
* Comprehensive Medical Coverage, including Dental and Vision
* Flexible PTO
* 11 Company Paid Holidays
* Benefits Package, including 401K savings plan and access to an Employee Assistance Program
* $500 home office stipend
* Paid Life insurance, ADD, and disability benefits
* Paid parental and caregiving leave
* Eligibility to apply for a Professional Development Scholarship
* Inclusive Culture: We're intentional about creating a culture that's fun and inclusive
**Salary**
The salary range for this role is $80,000-100,000, with an employee's starting pay determined based on job-related skills, experience, qualifications, geographic location, and market conditions.
**Location**
This is a remote position based in the US, with a focus on hiring for roles prioritizing PST, MST, and CST. The position reports to the VP of Customer Success, and all employees commit to being available on-camera for our Core Working Hours, noon- 5 pm EST M-F.
If you're passionate about helping schools and students with special needs, have a proven track record of success in K-12, EdTech, or SaaS markets, and excel in consultative selling, we want to hear from you. Apply now to join our team at careerzynith!