At arenaflex, we're not just a customer service company – we're a team of passionate individuals dedicated to creating memorable experiences for our customers and each other. With over 20 years of experience in the customer support industry, we've perfected the art of delivering exceptional support experiences that leave a lasting impact. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be at the forefront of this mission, working with a talented team to provide top-notch support to our clients' customers.
**About arenaflex**
arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our employees are the driving force behind our success, and we're committed to creating a work environment that's inclusive, supportive, and empowering. With innovative thinking and digital solutions, including self-service, artificial intelligence (AI), and data-driven analytics, we're constantly pushing the boundaries of what's possible in customer experience.
**Responsibilities**
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be responsible for:
* Providing basic technical support via phone or chat to customers
* Interacting and communicating effectively with a variety of customers to deliver an exceptional support experience
* Working with a dynamic team to resolve customer issues and provide memorable and delightful experiences
* Staying up-to-date with product knowledge and technical skills to provide accurate and timely support
* Collaborating with colleagues to share knowledge and best practices
* Participating in ongoing training and development to enhance skills and knowledge
**Work with Us and You'll Enjoy**
* Working from home with the flexibility to create your own schedule
* Computer equipment provided to ensure you have the tools you need to succeed
* Full-Time Schedule with the opportunity to become permanent
* Competitive hourly rate of $14/hour with incentive opportunities
* Hands-on, 100% paid training to ensure you're equipped for success
* Internal Mobility with opportunities to advance your career and take on new challenges
* Employee discounts and referral bonuses
* EverBetter wellness program to support your physical and mental well-being
**Location Requirements**
* Must live in the United States
* Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
* Must reside in one (1) of the following States: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming
**Qualifications**
* Flexible to the needs of the business
* Must have a High School Diploma or GED Equivalent
* 18 years of age
**Equipment and Internet Requirements**
* Hardwired internet connection (no satellite or wireless)
* Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
* A Working Phone Line (Home Phone or Mobile)
* Home office must be a noise/distraction-free environment
* Desk and an ergonomic chair
**Why arenaflex?**
* We're a company that values our employees and provides opportunities for growth and development
* We're committed to creating a work environment that's inclusive, supportive, and empowering
* We're a global leader in the customer experience (CX) industry, with 170,000 associates across the globe
* We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values. You can also connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on the latest news and updates.
**Equal Employment Opportunity**
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
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