At arenaflex, we're more than just a leading off-price retailer – we're a vibrant community that thrives on diversity, collaboration, and growth. With a global presence and a Fortune 100 status, we're constantly pushing the boundaries of innovation and customer experience. As a Retail Loss Prevention Customer Service Associate II, you'll be an integral part of our dynamic team, working closely with District Loss Prevention Managers and Store Management to prevent potential loss and dishonesty, while providing exceptional customer service.
**About arenaflex**
arenaflex is a Fortune 100 company and the world's leading off-price retailer, operating a portfolio of brands that includes TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Our four global Home Offices, Distribution Centers, and Retail Stores are hubs of creativity, innovation, and collaboration, where talented individuals come together to drive growth, exploration, and achievement. Whether you're working in our stores, distribution centers, or home offices, you'll find abundant opportunities to learn, thrive, and make an impact.
**Job Description**
As a Retail Loss Prevention Customer Service Associate II, you'll play a critical role in supporting the District Loss Prevention Manager and Store Management in executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and wearing a body-worn camera. Your primary responsibilities will include:
* Maintaining a proper and professional stance in the designated area at the front of the store
* Acting as a visual deterrent to prevent potential loss/dishonesty
* Reviewing and understanding the Store Emergency Response Guide
* Wearing a complete arenaflex-approved uniform, including a body-worn camera
* Greeting customers appropriately, demonstrating courtesy and respect
* Establishing and maintaining a position at the front of the store or in a department
* Responding to customer requests for assistance by referring customers to store management or customer service via a company-issued radio
* Observing and reporting any suspicious behavior or critical incidents to LP or store management
* Performing a closing safety sweep of the store with a member of management
* Adhering to all arenaflex policies and procedures
* Documenting required incidents in AIIM Case Management
* Performing other duties as assigned
**Who We're Looking For**
We're seeking a highly motivated and detail-oriented individual with excellent communication skills and a strong ability to work independently. The ideal candidate will possess:
* Strong verbal and written communication skills
* Sound decision-making skills
* Ability to take initiative and perform well independently
* Prioritizes/organizes workload and manages time effectively
* Ability to stand for long periods of time
* 0-2 years of retail or security experience
**Benefits and Perks**
As an arenaflex team member, you'll enjoy a competitive salary and benefits package, including:
* Associate discount
* EAP
* Smoking cessation
* Bereavement
* 401(k) Associate contributions
* Child care & cell phone discounts
* Pet & legal insurance
* Credit union
* Referral bonuses
* Eligibility for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long-term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, collaboration, and innovation. Our open-door policy and vibrant company culture encourage open communication, creativity, and teamwork. As a Retail Loss Prevention Customer Service Associate II, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and preventing potential loss.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the development and growth of our team members. As a Retail Loss Prevention Customer Service Associate II, you'll have access to:
* Ongoing training and development opportunities
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* A supportive and inclusive work environment that encourages collaboration and innovation
**Compensation and Perks**
This position has a starting pay range of $16.50 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for customer service and loss prevention, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. arenaflex also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
**Address and Location**
This position is located at 1 Fordham Plaza, The Bronx, NY. We're proud to be a part of the vibrant community in The Bronx and look forward to welcoming you to our team.
**Apply Now**
Don't miss this opportunity to join our dynamic team and contribute to the growth and success of arenaflex. Apply now and take the first step towards a rewarding and challenging career in retail loss prevention and customer service.
Apply for this job