Join arenaflex, a leading paints, coatings, and innovative solutions company, as a Retail Customer Service Specialist in Clinton, IA. As a key member of our team, you will be responsible for delivering exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth in our retail stores.
**About arenaflex**
arenaflex is a company that inspires and improves the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. With a rich history of innovation and a commitment to excellence, we are a place where talented individuals can grow their careers and make a meaningful impact.
**Job Summary**
As a Retail Customer Service Specialist, you will be the face of arenaflex in our retail stores, providing exceptional customer service, answering questions, and recommending products to meet our customers' needs. You will work closely with wholesale and retail customers, building strong relationships and driving sales growth. This is a part-time role, with a starting pay of $16.26 per hour or based on relevant experience.
**Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Qualifications**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver's License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**Benefits and Compensation**
* Starting pay of $16.26 per hour or based on relevant experience
* Opportunities for career growth and development
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and training
* A fun and dynamic work environment with a team of talented and dedicated professionals
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application online, including your resume and a cover letter outlining your qualifications and experience.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.
**Application Process**
Our application process typically involves three steps:
1. Online Application: Submit your application online, including your resume and a cover letter outlining your qualifications and experience.
2. Digital Interview: If your application is selected, you will be invited to complete a digital video interview via HireVue, our interview partner.
3. In-Store Interview: If you are selected to move forward, you will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
**Note**
arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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