At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global, digital business services company, we deliver cutting-edge, digitally powered solutions that help the world's best brands streamline their operations and make a meaningful impact. With a team of over 500,000 passionate and inspired individuals speaking more than 300 languages, we're committed to being a force for good in our communities, with our clients, and for the environment.
**Benefits of Joining arenaflex**
At arenaflex, we offer a comprehensive range of benefits that make us a leader in the industry. Some of the perks of working with us include:
* Paid Training to help you develop your skills and expertise
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and refocus
* Employee wellness and engagement programs to support your physical and mental well-being
**About the Role**
As a Retail Customer Service Expert at arenaflex, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!
**Work from Home Requirements**
As a remote employee, you'll have the flexibility to work from anywhere, using your own device (desktop, laptop, or tablet). Your device must meet the following requirements:
* Windows 10 or later
* Minimum of 4GB RAM
* Wired Ethernet LAN connection
* Internet Connection (Satellite, wireless, and dial-up ISP are not permitted)
* Minimum subscribed download rate equal to or exceeds 12.0 Mbps
* Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* Clean and quiet workspace
**Responsibilities**
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Some of your key responsibilities will include:
* Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Upselling if required
**Qualifications**
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. Some of the qualifications we're looking for include:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Be Part of Our arenaflex Family**
At arenaflex, it's our mission to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**Apply Now!**
If you're ready to join a dynamic and innovative team, apply now to become a Retail Customer Service Expert at arenaflex.
Apply for this job