Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong background in pharmacy and a desire to work in a dynamic, fast-paced environment? If so, we invite you to join careerzynith as an Experienced Pharmacy Technician – Clinical Customer Care (Remote)!
At careerzynith, we're committed to empowering our customers to take control of their health and wellness. As a Pharmacy Technician, you'll play a vital role in our customer care team, providing expert guidance and support to our customers, clinical pharmacists, and other stakeholders. With a focus on remote work, you'll enjoy the flexibility to work from home while still being part of a collaborative and supportive team.
**About careerzynith**
careerzynith is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers and communities. Our team is passionate about delivering exceptional customer service, and we're committed to creating a work environment that's inclusive, diverse, and supportive. As a Pharmacy Technician at careerzynith, you'll be part of a dynamic team that's shaping the future of healthcare.
**Key Responsibilities**
As an Experienced Pharmacy Technician – Clinical Customer Care (Remote) at careerzynith, your key responsibilities will include:
* Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
* Making outbound calls for various purposes, including urgent situations deemed by the clinical pharmacist team
* Assisting clinical pharmacists with outgoing calls to medical professionals, pharmacies, and customers
* Providing guidance and feedback to Customer Care Associates using a consultative approach to develop staff knowledge
* Completing tickets to support the Customer Care Team and Clinical RPh team
* Maintaining an advanced understanding of all careerzynith policies and procedures, as well as our products and services
* Monitoring and processing help desk assigned tasks on a daily basis
* Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
* Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
* Investigating and reporting pharmacy errors
* Learning pharmacy laws and regulations nationwide
* Serving as a point of contact for system or technology/software outages and notifying all appropriate parties for resolution
* Maintaining confidentiality of all customer information
* Working autonomously and proactively identifying areas in need of improvement
* Collaborating with teammates to achieve shared goals
* Demonstrating a customer-centric approach and commitment to quality
* Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
* Performing other tasks assigned while working in a fast-paced environment
**Essential Qualifications**
* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)
* High school or equivalent diploma
**Preferred Qualifications**
* National Pharmacy Technician Certification (PTCB or NHA)
* Demonstrated ability to work as an effective team member
* Strong organization skills and attention to detail
* Experience recognizing and identifying patient medications
* 6+ months of relevant experience working with computer and web-based tools
* Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
**Skills and Competencies**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and organizational skills
* Ability to maintain confidentiality and handle sensitive information
* Strong customer service skills and a customer-centric approach
* Ability to work autonomously and collaboratively as part of a team
* Strong technical skills, including proficiency in computer and web-based tools
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician, you'll have opportunities to:
* Develop your skills and knowledge in pharmacy and customer care
* Collaborate with a dynamic team of professionals to achieve shared goals
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
* Enjoy a competitive compensation and benefits package, including opportunities for career advancement and professional growth
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, diverse, and supportive. As a Pharmacy Technician, you'll enjoy:
* A flexible work schedule, with the option to work from home
* A dynamic and collaborative work environment, with opportunities to work with a diverse team of professionals
* Ongoing training and development programs to enhance your skills and knowledge
* A competitive compensation and benefits package, including opportunities for career advancement and professional growth
* A customer-centric approach, with a focus on delivering exceptional customer service and support
**Compensation, Perks, and Benefits**
As a Pharmacy Technician at careerzynith, you'll enjoy a competitive compensation and benefits package, including:
* A competitive salary
* Opportunities for career advancement and professional growth
* Ongoing training and development programs to enhance your skills and knowledge
* A dynamic and collaborative work environment, with opportunities to work with a diverse team of professionals
* A flexible work schedule, with the option to work from home
* A comprehensive benefits package, including medical, dental, and vision coverage
* Paid time off and holidays
* Opportunities for professional growth and development
**How to Apply**
If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for the Experienced Pharmacy Technician – Clinical Customer Care (Remote) role at careerzynith. To apply, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!