**Job Summary:**
arenaflex is seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing transactions, and maintaining a clean and organized store environment. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.
**Job Description:**
**Introduction:**
At arenaflex, we are committed to providing our customers with an exceptional shopping experience. Our Pharmacy Customer Service Associates play a critical role in achieving this goal by delivering personalized service, resolving customer issues, and maintaining a clean and organized store environment. As a remote team member, you will have the opportunity to work from the comfort of your own home while still being an integral part of our customer-focused team.
**Key Responsibilities:**
* Provides customers with a positive and personalized shopping experience by greeting them, offering assistance, and resolving any issues that may arise.
* Registers customer transactions on assigned sales register, collects cash, and distributes change as necessary.
* Processes voids, returns, delays, discounts, and exchanges as required.
* Takes customers to the OTC walkway to assist with finding items.
* Maintains counters and retires clean and well-organized, takes stock, and keeps records.
* Checks in and costs stock as required or as directed by senior supervisor or shift leader.
* Performs duties as assigned by Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, ensuring data is accurate, filling prescriptions by retrieving, counting, and pouring medication, confirming medication is correct, and checking for potential interactions.
* Helps pharmacists with scheduling and maintaining work process.
* Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures regarding pharmacy errors and the Quality Improvement Program.
* Audits and follows the arenaflex Co. Pharmacy Governance guidelines.
* Rigorously adheres to the arenaflex Co. policy regarding Honest Intentions Dispensing during all applicable prescription dispensing activities.
* Handles calls that do not require individual attention of the pharmacist, including those to doctors.
* Processes (revises and resubmits) manual cases for external program prescription services in a timely and efficient manner, and performs other administrative duties as assigned by the Pharmacy Director.
* Assists and supports Pharmacy Division on stock management activities, such as ordering, unloading, checking, and storing shipments of medications. Maintains knowledge of Company resource security methods, and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors or damaged products including Rx medications.
* Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products).
* Builds and maintains displays, including promotional, seasonal, and special designs, and deal stock. Completes resets and corrections as directed.
* Assists with division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on base retires). For consumable items, aids stock rotation, involving the first-in, first-out technique and restock outs.
* Has working knowledge of store systems and store equipment.
* Provides customer service in the photo area, including digital identification photo service, banner print, and creative machine, and interesting sell of special photo items.
* Takes on web pick-up duties (screens orders in Picture Care, handles orders (pick items), and conveys orders to customers as they arrive at store).
* Assists with outside and inside maintenance by ensuring a clean, neat, and deliberate store condition and appearance.
* Adheres to all company policies and procedures; maintains respectful relationships with colleagues.
* Completes special tasks and other duties as assigned.
**Preparation and Self-Improvement:**
* Obtains and maintains PTCB certification through the assigned PTCB training program and state required certification/enrollment.
* Attends training and completes PPLs mentioned by Supervisor or assigned by corporate and secures continuing education credits. Maintains knowledge and expertise in healthcare and pharmacy, including latest news and advancements.
**Essential Capabilities:**
* Must be conversant in reading, writing, and communicating in English (except in Puerto Rico).
* Expects willingness to work flexible schedule, including nights and weekend hours.
**Preferred Capabilities:**
* Favor six months of experience in a retail environment.
* Prefer prior work experience with arenaflex.
* Prefer good numerical skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
* Prefer good computer skills.
* Prefer knowledge of store stock control.
* Prefer PTCB certification.
**Work Environment and Company Culture:**
* As a remote team member, you will have the opportunity to work from the comfort of your own home while still being an integral part of our customer-focused team.
* arenaflex is committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion.
* We offer a range of benefits and perks, including competitive pay, comprehensive training and development opportunities, and a comprehensive benefits package.
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $25/hour.
* Comprehensive training and development opportunities.
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* Flexible scheduling, including nights and weekend hours.
* Opportunity to work from home as a remote team member.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application.
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