Join arenaflex, a leading healthcare and retail company, as a Pharmacy Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences, assisting pharmacists, and maintaining a clean and organized store environment. If you are passionate about providing top-notch customer service, have excellent communication skills, and are eager to learn and grow, we encourage you to apply.
**About arenaflex**
arenaflex is a dynamic and innovative company that is committed to improving the health and well-being of our customers. With a strong presence in the retail and healthcare industries, we strive to provide our customers with the best possible experience, products, and services. Our company culture values teamwork, respect, and continuous learning, and we are dedicated to creating a positive and inclusive work environment.
**Key Responsibilities**
As a Pharmacy Customer Service Associate, you will be responsible for:
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
* Assisting pharmacists, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
* Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
* Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
* Providing customers with courteous, friendly, fast, and efficient service, recommending items for sale and suggesting trade-up and/or companion items
* Registering customer purchases, collecting cash and distributing change as requested, processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
* Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications**
* Prefer six months of experience in a retail environment
* Prefer to have prior work experience with arenaflex
* Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications
* Prefer good computer skills
* Prefer the knowledge of store inventory control
* Prefer PTCB certification
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and multitask
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Strong customer service skills and ability to provide exceptional customer experiences
* Ability to learn and adapt to new systems and processes
* Strong organizational and time management skills
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career growth and advancement within the company
* Access to ongoing education and training programs to stay up-to-date with the latest industry developments
* Collaborative and supportive work environment that encourages learning and growth
**Work Environment and Company Culture**
* arenaflex is committed to creating a positive and inclusive work environment that values teamwork, respect, and continuous learning
* Our company culture is built on a foundation of integrity, accountability, and customer focus
* We offer a dynamic and fast-paced work environment that is challenging and rewarding
* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Opportunities for career growth and advancement
* Comprehensive training program to help you develop your skills and knowledge
* Access to ongoing education and training programs to stay up-to-date with the latest industry developments
* Collaborative and supportive work environment that encourages learning and growth
* arenaflex offers a range of benefits, including medical, dental, and vision insurance, 401(k) plan, and paid time off
**Conclusion**
If you are passionate about delivering exceptional customer experiences, have excellent communication skills, and are eager to learn and grow, we encourage you to apply for the Pharmacy Customer Service Associate position at arenaflex. Join our team and be part of a dynamic and innovative company that is committed to improving the health and well-being of our customers.
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