As a leading healthcare provider, arenaflex is dedicated to delivering exceptional patient experiences through our team of skilled and compassionate professionals. We are seeking an experienced Pharmacy Customer Service Associate to join our team in Mashpee, MA. This role is an exciting opportunity to make a meaningful difference in the lives of our patients and customers while working in a dynamic and supportive environment.
**About arenaflex**
arenaflex is a trusted name in healthcare, with a rich history of providing high-quality services to our communities. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and exceptional patient care. As a Pharmacy Customer Service Associate at arenaflex, you will be part of a team that is dedicated to delivering exceptional patient experiences and making a positive impact on the lives of our patients and customers.
**Key Responsibilities**
As a Pharmacy Customer Service Associate, you will be responsible for:
* Modeling and delivering a distinctive and delightful customer experience, ensuring that every patient and customer interaction is positive and memorable.
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
* Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
* Recommending items for sale to customers and recommending trade-up and/or companion items.
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested, processing voids, returns, rain checks, refunds, and exchanges as needed.
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager.
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers.
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
* Requires willingness to work flexible schedule, including evenings and weekend hours.
* High school diploma or equivalent required; some college or pharmacy technician training preferred.
* Prior experience in a retail environment, preferably in a pharmacy setting, is highly desirable.
* Good math skills, including counting, measuring, and weighing medications, are essential.
* Good computer skills, including proficiency in pharmacy systems, are required.
* Knowledge of store inventory control and PTCB certification are preferred.
**Preferred Qualifications**
* Six months of experience in a retail environment, preferably in a pharmacy setting.
* Prior work experience with arenaflex is highly desirable.
* Good math skills, including counting, measuring, and weighing medications, are essential.
* Good computer skills, including proficiency in pharmacy systems, are required.
* Knowledge of store inventory control and PTCB certification are preferred.
**Skills and Competencies**
* Excellent communication and interpersonal skills, with the ability to interact with patients, customers, and colleagues in a professional and courteous manner.
* Strong problem-solving and analytical skills, with the ability to resolve customer issues and answer questions in a timely and efficient manner.
* Ability to work in a fast-paced environment, with multiple priorities and deadlines.
* Strong attention to detail, with the ability to accurately process prescriptions and maintain accurate records.
* Ability to work effectively in a team environment, with a focus on delivering exceptional patient experiences.
* Strong customer service skills, with the ability to provide exceptional service to patients and customers.
**Career Growth Opportunities and Learning Benefits**
As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to:
* Develop your skills and knowledge in a dynamic and supportive environment.
* Work with a team of experienced professionals who are dedicated to delivering exceptional patient experiences.
* Participate in ongoing training and development programs, including PTCB certification and continuing education credits.
* Take on new challenges and responsibilities as you grow and develop in your role.
* Enjoy a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that is inclusive, supportive, and respectful. We believe in fostering a culture of excellence, where every employee has the opportunity to grow and develop in their role. As a Pharmacy Customer Service Associate, you will be part of a team that is dedicated to delivering exceptional patient experiences and making a positive impact on the lives of our patients and customers.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Hourly rate: $17-$19 per hour
* Flexible hours, including evenings and weekend hours
* Comprehensive health insurance, including medical, dental, and vision coverage
* Retirement savings plan, including 401(k) matching
* Paid time off, including vacation, sick leave, and holidays
* Ongoing training and development programs, including PTCB certification and continuing education credits
* Opportunities for career growth and advancement
**Conclusion**
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to make a meaningful difference in the lives of our patients and customers while working in a dynamic and supportive environment. Apply now to join our team and start your career in healthcare today!
Apply for this job