At arenaflex, we are committed to providing our patients with exceptional customer service, ensuring they receive the best possible care and experience in our pharmacies. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while working collaboratively with our pharmacists and healthcare team to provide top-notch patient care.
**Job Summary:**
We are seeking a highly motivated and customer-focused individual to join our pharmacy team as an Experienced Pharmacy Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, assisting with prescription processing, and supporting our pharmacists in delivering high-quality patient care. If you are passionate about delivering exceptional patient experiences and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
* Models and delivers a distinctive and delightful customer experience, ensuring that every patient interaction is positive and memorable.
* Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
* Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
* Engages customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
* Recommends items for sale to customers and recommends trade-up and/or companion items.
* Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
* Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
* Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
* Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
* Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
* Completes resets and revisions as directed.
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
* Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at store).
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
**Essential Qualifications:**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
* Requires willingness to work flexible schedule, including evenings and weekend hours.
* Must have a strong desire to deliver exceptional patient experiences and work collaboratively with our pharmacists and healthcare team.
* Must be able to lift up to 25 pounds and stand for long periods of time.
**Preferred Qualifications:**
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with arenaflex.
* Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications.
* Prefer good computer skills.
* Prefer the knowledge of store inventory control.
* Prefer PTCB certification.
**Skills and Competencies:**
* Excellent communication and interpersonal skills, with the ability to interact with patients, customers, and colleagues in a professional and courteous manner.
* Strong problem-solving and analytical skills, with the ability to troubleshoot issues and provide solutions.
* Ability to work in a fast-paced environment, with multiple priorities and deadlines.
* Strong attention to detail, with the ability to accurately process prescriptions and maintain accurate records.
* Ability to work collaboratively with our pharmacists and healthcare team to deliver high-quality patient care.
* Strong customer service skills, with the ability to provide exceptional patient experiences.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program, including on-the-job training, classroom training, and online training.
* Opportunities for career advancement, including promotions to leadership roles and specialized positions.
* Access to continuing education credits and professional development opportunities.
* Collaborative and supportive work environment, with opportunities to work with a diverse team of healthcare professionals.
**Work Environment and Company Culture:**
* arenaflex is committed to providing a safe and healthy work environment for our employees.
* Our company culture values teamwork, respect, and open communication.
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
* arenaflex is an equal opportunity employer, committed to diversity and inclusion.
**Compensation, Perks, and Benefits:**
* Competitive hourly rate, with opportunities for advancement and increased compensation.
* Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
* Paid training and professional development opportunities.
* Collaborative and supportive work environment, with opportunities to work with a diverse team of healthcare professionals.
**Conclusion:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to work collaboratively with our pharmacists and healthcare team to deliver high-quality patient care, while developing your skills and competencies in a dynamic and fast-paced environment. Apply now to join our team and start your career in healthcare today!
Apply Job!
Apply for this job