Join arenaflex, a reputable insurance agency in Utica, MI, as we seek an exceptional Personal Lines Insurance Customer Service Account Manager to enhance our team's customer service and account management capabilities. As a key member of our team, you will be responsible for providing top-notch customer service, processing new business applications, and maintaining accurate records in our agency management system. If you're a compassionate, customer-focused individual with a passion for helping others, we encourage you to apply to this exciting opportunity.
**About arenaflex**
arenaflex is a leading insurance agency in Utica, MI, dedicated to providing outstanding insurance products and exceptional customer service. Our team of experienced professionals is committed to helping our clients achieve their insurance goals while maintaining a positive and supportive work environment. As a valued member of our team, you will have the opportunity to grow and develop your skills, work with a talented group of individuals, and enjoy a comprehensive benefits package.
**Key Responsibilities**
As a Personal Lines Insurance Customer Service Account Manager, you will be responsible for the following key responsibilities:
* Promptly respond to customer requests via phone calls, eFax, text, and email for assigned accounts
* Maintain daily records and notes in the agency management system AMS360 to ensure complete files on all accounts
* Process new business applications for home, auto, life, and umbrella insurance
* Assess customer risks before placing business by utilizing tools such as Google Earth, local assessment resources, and real estate websites
* Quote new business applications using rating systems like ACS or Vertafore PL Rater, and complete agency new business quote sheets
* Track and update new business in Excel sheets
* Process daily download reports and review endorsements and renewals, ensuring all policies and endorsements are accurate upon receiving them from the carrier
* Address billing inquiries and assist customers with payment processing
* Retrieve carrier renewal reports from websites
* Remarketing renewals as necessary
* Cross-sell to current accounts
* Work on winning back lost business
* Provide backup support to the Personal Lines department or receptionist with claims, daily endorsement requests, and cancellations
* Process mortgage changes as required
* Submit claim reports to carriers on the same day they are received
* Process cancellation requests according to agency operating procedures
* Special projects from Carriers, PIP verification, undisclosed drivers, etc.
**Minimum Qualifications**
To be considered for this exciting opportunity, you must possess the following minimum qualifications:
* A minimum of four years of experience in an independent insurance agency is required
* Strong computer skills are required, including proficiency in Windows XP, Microsoft Word, email, Microsoft 365, Microsoft Teams, Digital file management, and working in a cloud environment
* Ability to multi-task and effectively follow through and follow up on tasks
* Excellent customer service skills
* Ability to work well with others as part of a team and maintain a positive attitude
* Knowledge of agency systems such as Verafore-AMS360 management systems, ACS Rating, and PL Rater is preferred
* Familiarity with companies such as Citizens, Auto-Owners, American Modern, Frankenmuth, Fremont, Progressive, Pioneer, Hagerty, Hastings, and Safeco is a plus, but not required
* A current property and casualty license is required
* A current life and health license is optional
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* Experience with agency management systems, such as AMS360
* Knowledge of rating systems, such as ACS or Vertafore PL Rater
* Familiarity with insurance carriers and their products
* Experience with customer relationship management (CRM) software
* Strong analytical and problem-solving skills
**Benefits and Perks**
As a valued member of our team, you will enjoy the following benefits and perks:
* Comprehensive Health Insurance (BCBS)
* Life Insurance Coverage
* Dental and Vision Insurance
* Generous Paid Holidays
* Attractive Bonus Opportunities
* Paid Time Off: 20 days (4 weeks) annually
* Weekends and Holidays Off
* Intensive Hands-on Training
* Team New Business Bonuses
* Robust Retirement Benefits: Simple IRA with 3% Employer Matching
* Short-Term and Long-Term Disability Insurance
* Work from Home: Enjoy the flexibility of working 2 days per week after the first 90 days of employment
**Career Growth Opportunities**
arenaflex is committed to helping our employees grow and develop their skills. As a Personal Lines Insurance Customer Service Account Manager, you will have the opportunity to:
* Develop your skills in customer service, account management, and insurance products
* Work with a talented team of professionals who are passionate about helping others
* Enjoy a comprehensive benefits package that includes opportunities for career growth and development
* Participate in ongoing training and professional development programs to enhance your skills and knowledge
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that values teamwork, innovation, and customer satisfaction. Our team of experienced professionals is committed to providing exceptional customer service and helping our clients achieve their insurance goals. As a valued member of our team, you will enjoy:
* A positive and supportive work environment
* Opportunities for career growth and development
* A comprehensive benefits package that includes opportunities for career growth and development
* A dynamic and innovative work environment that values teamwork and customer satisfaction
**How to Apply**
If you're a compassionate, customer-focused individual with a passion for helping others, we encourage you to apply to this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.
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