At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. Our team is passionate about delivering exceptional patient care, and we're seeking a talented Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY.
**Job Summary:**
We're looking for a detail-oriented and customer-focused Patient Care Coordinator to work remotely from the comfort of your own home. As a key member of our team, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you're passionate about delivering exceptional patient care and have a strong background in customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications:**
* High school diploma or GED equivalent
* Experience in the medical field and administrative record management
* Strong customer service background
* Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
* Background investigation (company-wide)
* Drug screen (when applicable for the position)
**Skills and Competencies:**
* Effectively communicate in English, both oral and written
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-task along with attention to detail
* Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Work Environment and Company Culture:**
At arenaflex, we're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth. As a remote employee, you'll have the flexibility to work from the comfort of your own home, with access to our cutting-edge technology and resources. Our team is passionate about delivering exceptional patient care, and we're dedicated to providing ongoing training and development opportunities to help you succeed in your role.
**Compensation and Benefits:**
* Competitive salary of $16 per hour
* Quarterly bonus opportunity
* 100% remote work from home, day one of employment
* Must live in the US and live within 60 miles of any arenaflex location
* Five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time
* Schedules vary and can be discussed during the interview process
* Comprehensive benefits package, including:
+ 401(k)
+ Medical, dental, and vision
+ Life insurance and disability
+ Generous paid time off and paid holidays
+ Employee discount program
+ Employee recognition program
+ Bonus and incentive opportunities
+ Mileage reimbursement (when applicable for the position)
+ Telephone reimbursement (when applicable for the position)
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
**How to Apply:**
If you're passionate about delivering exceptional patient care and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your resume today, and our hiring manager will review your application and contact you if you have related experience to the applied position. To view the status of a position that you submitted your profile to, please visit our website. All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in arenaflex.
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