At arenaflex, we're passionate about connecting people with flexible and fulfilling work opportunities that make a positive impact on their lives. As a Customer Service Representative, you'll play a vital role in supporting patients and caregivers who rely on our client's payroll services for self-directed Medicaid programs. If you're inspired by helping others and enjoy working in a fast-paced, dynamic environment, this remote opportunity may be the perfect fit for you.
**About arenaflex and the Industry**
arenaflex is a leading provider of innovative solutions for the healthcare industry, and we're committed to empowering patients and caregivers to receive the care they need in the comfort of their own homes. Our client's payroll services enable patients to hire the caregivers they choose, ensuring that they receive fair compensation for their hard work. As a Customer Service Representative, you'll be part of a team that's dedicated to making a difference in the lives of others.
**Key Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
* Actively assisting with enrollment, program applications, and set up in applicable systems
* Retrieving information to assist caregivers with any payroll-related inquiries
* Utilizing de-escalation techniques when supporting upset or frustrated callers
* Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
* Documenting information and outcomes as necessary
**About You**
To succeed in this role, you'll need:
* At least one year of customer service experience
* Strong computer skills and the ability to offer troubleshooting advice when appropriate
* The ability to offer empathy, patience, and a friendly demeanor at all times
* The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
* Great active listening skills
* Excellent written and verbal communication skills
* Strong attention to detail
* The ability to multitask and adapt to change in a fast-paced environment
* A quality-focused mindset and a desire to achieve first call resolution whenever possible
* The ability to accurately and confidently work with numbers and discuss money
**Your Home Office Environment**
To work as a Customer Service Representative, you'll need:
* A computer meeting these criteria:
+ Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
+ Memory: 8GB of RAM
+ CPUs (Speed * Processors): 6
+ Hard Drive: At least 500MB of free space
+ Sound: sound card (standard on most computers)
+ Up-to-date antivirus software
+ Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
+ Dual monitors
+ A USB noise-cancelling headset
+ A webcam for your certification experience
**Where arenaflex Contracts**
arenaflex contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
**Flexible Hours of Operation**
As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days.
**Pay and Perks**
This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing.
**Your Remote, Independent Contractor Status**
As a remote, independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:
* One-on-one mentorship
* Free certification and ongoing development opportunities
* The freedom and flexibility to choose your own schedule, within the client's hours of operation
* The chance to achieve better work-life balance
**NexRep Perks**
You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
**Apply Now**
If you're inspired by helping others and enjoy working in a fast-paced, dynamic environment, apply now to become a Customer Service Representative at arenaflex.
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