At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Success Representative, you'll play a vital role in helping us achieve this goal by delivering exceptional customer experiences and driving business growth. If you're passionate about data-driven decision making, customer-centricity, and remote work, we'd love to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative company that's changing the face of customer success. We're a team of passionate individuals who are dedicated to helping businesses scale to the next level. Our company culture is built on the principles of ownership, responsibility, and empowerment, and we're committed to creating a workplace that's inclusive, caring, and supportive.
**The Role**
As a Customer Success Representative at arenaflex, you'll be responsible for a mix of Customer Success (proactive) and Customer Support (reactive) activities. You'll work closely with our Operations and Product departments, as well as our BPO leads, to ensure that our customers receive the best possible experience. Your day-to-day activities will include:
* Monitoring real-time metrics to maintain healthy call center production and being proactive when signs of poor health occur
* Promptly answering inbound support emails and responding to customer inquiries and service requests in a professional and courteous manner
* Communicating with the arenaflex Operations and Product departments, and BPO leads when solving issues related to the ordering platform or agent staffing; escalating to arenaflex Account Management and Leadership as needed
* Supporting the onboarding of new customers by creating accounts in arenaflex's database, verifying telephony setup, and answering questions
* Helping maintain arenaflex's knowledge base for customers and assisting in the creation of new SOPs
* Tracking and documenting all happenings in HubSpot, following up on open tickets from earlier in the day/week
* Contacting Restaurant partner locations as needed to facilitate order recovery
**What's in it for YOU**
* Flexible, part-time hours with hourly pay
* Generous stock option plan
* Unlimited PTO
* 100% remote work
* Opportunity to "wear lots of hats" and accelerate your career
* Ownership, responsibility, and empowerment in what you do
* Incredible teammates and a caring workplace culture
**What sets you up for success**
* 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
* Flexible/open availability
* Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency
* Accountable & Independent: you're self-directed and take pride in your work. It's clear that you're invested in your own professional growth, as well as the growth of the company you represent
* Tech savvy: you're computer-savvy. CRM/ticketing system experience is preferred, but not required
**Why arenaflex?**
* We're a remote-first company that values flexibility and work-life balance
* We offer a generous stock option plan and unlimited PTO
* We're committed to creating a workplace culture that's inclusive, caring, and supportive
* We're passionate about customer success and are dedicated to helping businesses scale to the next level
* We offer opportunities for career growth and professional development
**How to Apply**
If you're passionate about customer success, data-driven decision making, and remote work, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, caring, and supportive.
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