At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our U.S. Member Service Center team, you'll play a vital role in providing top-notch support to our international membership warehouse chain. If you're passionate about customer service, problem-solving, and working in a fast-paced environment, we want to hear from you.
**About arenaflex**
arenaflex is a leading international membership warehouse chain dedicated to providing our members with unparalleled shopping experiences. With a strong focus on customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional service. Our company culture values diversity, inclusion, and employee growth, making us an attractive choice for those seeking a rewarding career.
**Job Summary**
We're seeking an experienced Part-Time Customer Service Representative to join our U.S. Member Service Center team. As a customer service representative, you'll be responsible for answering high volumes of incoming phone calls and member-facing chats, providing solutions to complex issues, and advocating for our members in a friendly and efficient manner. If you're a customer service enthusiast with excellent communication skills, problem-solving abilities, and a passion for delivering exceptional experiences, we encourage you to apply.
**Key Responsibilities**
* Answer a high volume of incoming phone calls and/or member-facing chats to provide information regarding arenaflex, research members' online issues, and assist with website navigation.
* Determine member needs and provide appropriate solutions, including answering general product questions and researching complex situations regarding online orders, tracking, and deliveries.
* Consider and offer compensations as necessary to resolve member issues.
* Operate as the liaison between customers, vendors, buying, and operations staff to ensure seamless communication and issue resolution.
* Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats.
* Employ problem-solving and critical thinking skills to resolve order/product/delivery issues.
**Essential Qualifications**
* High School Diploma or GED preferred.
* Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course.
* Previous customer service experience preferred.
* Knowledge/Skills:
+ Customer Service
+ Computer literacy
+ Professional business writing
+ Proficiency with typing (Minimum typing speed of 30 wpm)
+ Excellent communications skills
* Ability to work a flexible schedule, including weekends and split days off.
**Preferred Qualifications**
* Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through.
* Ability to adapt and work well under pressure in a fast-paced environment.
* Ability to take ownership and solve problems.
* Ability to demonstrate learning and decision-making skills.
* Strong time management skills.
* Bilingual capabilities a plus.
**arenaflex Culture and Benefits**
At arenaflex, we're committed to creating a diverse and inclusive work environment that values employee growth and well-being. Our benefits package includes:
* Disability accommodations
* Inclusive of minority and disadvantaged groups
* LGBTQ+ friendly workplace
* Age-inclusive
* Diversity and inclusion training or programs
* Paid time off
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid training
* Vision insurance
**Compensation and Pay**
* $18.50 per hour
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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